9292 travel planner + e vs Shared Mobility

9292 combines all timetables for train, bus, tram, metro, and ferry of all public transport operators in the Netherlands in one app. Plan your journey, buy an e-ticket, track the vehicle with live locations, and stay up-to-date on the latest changes – everything for your journey from A to B. The journey planner provides you with the fatest travel advice based on real-time information from NS, Arriva, Breng, Connexxion, EBS, GVB, Hermes, HTM, Keolis, Qbuzz, RRReis, RET, Syntus, U-OV, Waterbus, and more. With the 9292 app you have all public transport information at your fingertips. In the event of construction work or cancellations, the app automatically provides alternative travel advice. Why 9292? • Personalise your journey from A to B • Real-time information in one app from 10+ public transport operators (incl. Flex-OV) • Rated 4.5 • The expert in public transport information for 30+ years • 5+ million users E-ticket for your entire journey: • No OV-chipkaart or debit card required during your trip • Direct overview of travel expenses • Pay with iDeal, creditcard, or Apple Pay • Open gates with the QR-code Useful features: • Personalise your home screen: Add your favorite locations and routes to your home screen by using the plus sign. Generate a travel advice with just one click. • Plan from the map or ‘current location’: Don't know the address of your start or end point? Or are you traveling to a place without an address, such as a location in a park? Simply choose your point on the map, or use GPS to plan from or to your 'current location'. • Departure times: View real-time departure times of a stop or station via the menu. • Live locations: View the live location of the train, bus, tram, or metro via the map icon in your travel advice. • Crowd expectation: View the expected occupancy per mode of transport in your travel advice. • Save travel advice: Save your travel advice via the plus sign in the top right corner of the travel advice. You can find your saved travel advice via the menu. • Start or end your journey by bike or scooter: Plan your journey and indicate whether you want to walk, cycle, or travel by scooter at the start or end of your journey via ‘Options’. You can also opt for an electric bike or shared bike. The planner automatically shows available rental locations nearby. • Rent and view shared mobility: Find all rental locations of OV-fiets, Dott, Donkey Republic, Lime, Check, and Felyx via the menu. Are you travelling by Donkey Republic shared bike in cities such as Amsterdam, Rotterdam, or The Hague? Rent it directly via the 9292 app! • Music for during your journey: Click on the button ‘Playlist for this journey’ at the bottom of the travel advice. Log in to your Spotify account and receive a playlist based on the length of your journey. Feedback and customer service: We are continuously working on new features to improve your public transport travel experience. Do you have any questions, tips or other feedback? Please contact our customer service: • Do you have a question, remark, or problem? Chat with us via Instagram, Facebook, or Whatsapp. During the week and on public holidays from 08:00 to 20:00, on weekends from 09:00 to 18:00. Or send an e-mail to reizigers@9292.nl • Questions about travel advice or price advice? Call 0900-9292 (only available if you are calling from within the Netherlands). On weekdays from 07:30 to 19:00, on weekends and public holidays from 10:00 to 16:00. Not in the Netherlands? Send an e-mail to reizigers@9292.nl, or contact us via social media. • Questions about e-tickets? Send an e-mail to ticketing@reizigers.nl

Easily make use of shared vehicles via the Shared Mobility - Ayvens app. How does it work? 1. Download this app. 2. Are you a private user? Scan the QR code, which can be found near the vehicle or e-bike and follow the registration process. 3. Travelling for business? You will receive an invitation from your fleet manager. 4. Book your ride. 5. Open the vehicle through the app. 6. Return the vehicle where you picked it up. 7. End the trip. 8. See you next time! This service is only available in selected locations.