Assist Card vs Viaxlab
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Assist Card
This app provides comprehensive travel assistance services worldwide. It offers 24/7 multilingual support and a vast network of providers to handle various travel needs, from medical emergencies to flight bookings.
- 24/7 multilingual assistance
- Worldwide provider network
- Medical transport
- Baggage location
- Flight booking
- Emergency services
Read full descriptionHide full description
Assist Card, a member of the Starr Insurance Companies group, is an organization that offers comprehensive travel assistance. Since 1972, it has expanded over the five continents. Its 74 travellers assistance offices are interconnected with last generation technologies, which guarantees non-stop availability for multilingual assistance 24/7. Its worldwide provider network grants solutions and immediate response in over 190 countries, from a simple doctor’s appointment to more complex eventualities, such as medical transport, baggage location and flight booking, among other services. TRAVEL SAFE, TRAVEL WITH US.
Viaxlab
This app enhances travel experiences by keeping users connected with updated itinerary information, photo galleries, and direct messaging with agencies. It offers a unique QR code for identification and access, plus a family mode for loved ones to join virtually.
- Updated itinerary information
- Trip photo gallery
- Direct messaging with agency
- Family mode for loved ones
- Travel-optimized store
- Unique QR code for identification
- Agency management mode
Read full descriptionHide full description
Viaxlab is the best way to stay connected and have a modern experience during your next trip! And for travel agencies, it's the technology that will allow them to efficiently organize a trip and offer a modern and safe travel experience. UPDATED ITINERARY You will enjoy updated information about your trip at all times. SOCIAL You'll have access to a gallery of photos from your trip to immortalize your most important moments. MESSAGING You will always be in communication with your agency and guides through private messaging designed for travels. FAMILY The travelers' family can also be part of the trip with the exclusive family mode within the app. STORE A travel-optimized store will be available to broaden your experiences and possibilities. UNIQUE CODE Each traveler will have a unique QR code for identification and for access to activities and places during the trip. AGENCY MODE Agencies will access an exclusive mode for their team where they will have all the necessary information and tools to provide excellent service to their passengers. AND MUCH MORE! Welcome to Viaxlab! TO ACCESS: You will receive the necessary information to enter your trip from your agency or travel operator. Once the agency sends you your trip code, select your role on the initial screen and enter it to start your experience in Viaxlab.
Screenshots
Verdict
The clearest difference is review sentiment: Viaxlab at 100% against Assist Card's 14%. Viaxlab also leads on rating (5.0 vs 4.5). Assist Card's advantage is ratings volume (1.3K vs 1) and update cadence (fortnightly vs every 5 weeks). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Viaxlab holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Assist Card has 1.3K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 14% of Assist Card's written reviews are positive against 100% of Viaxlab's.
Assist Card ships an update fortnightly, Viaxlab every 5 weeks. The most recent releases landed on November 1, 2026 and October 30, 2026 respectively.
| Parameter | Assist Card | Viaxlab |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (1.3K ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 13.6% of reviews | 100.0% of reviews — better |
| Number of ratings | 1.3K — better | 1 |
| Update frequency | Fortnightly — better | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.5 |
| Further details — not scored | ||
| Size | 179 MB | 65 MB |
| Age rating | +4 | 4+ |
| Developer | ASSIST CARD | PULSERAPP SAS |
Customer experience
Assist Card
Viaxlab
Bugs and requests
Assist Card
Reported bugs
15 issues- App crashes on login
- App freezes and becomes unresponsive
- Toggle buttons don't activate
- Cannot navigate forward in setup steps
- Country field auto-selects Afghanistan only
Show 10 moreShow fewer
- Phone country code auto-selects +93 only
- Refund request button returns processing error
- Cannot update personal information due to hacking
- Chat feature unavailable despite being listed
- Live chat stopped working after last update
- Connection errors despite stable internet
- Invalid links sent for remote consultations
- Cannot accept certain card types
- Family member cards not visible in app
- Mobile online purchase functionality broken
Requested features
8 requests- WhatsApp support integration
- Spouse/conjugal relationship option in family settings
- Better documentation and clearer assistance procedures
- Improved customer communication channels
- Country selection dropdown instead of auto-selection
Show 3 moreShow fewer
- Phone number country code selection option
- Dark mode option
- Policy number easy access within app
Viaxlab
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Assist Card
No in-app purchases
Viaxlab
No in-app purchases
