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Assist Card

Assist Card

by ASSIST CARD

956 ratings
75 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • November 7, 2012
  • July 30, 2026

Features

Developer

ASSIST CARD
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Assist Card screenshot #1 for iPhone
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Assist Card screenshot #7 for iPhone
Assist Card screenshot #8 for iPhone
iphone
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❓5 answered
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About

This app provides comprehensive travel assistance services worldwide. It offers 24/7 multilingual support and a vast network of providers to handle various travel needs, from medical emergencies to flight bookings.

✓24/7 multilingual assistance
✓Worldwide provider network
✓Medical transport
✓Baggage location
✓Flight booking
✓Emergency services
Show original description

What users say

Summarized from real user reviews of Assist Card. Based on 956 reviews and a 4.4/5 average, it highlights the 3 positives and 16 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Fast and efficient service
  • 👍Easy to use system
  • ✅Good emergency room coverage

Negative things

  • 🐛App crashes and freezes frequently
  • ⏱️Extremely slow app performance
  • 📱Poor app design and interface
  • 🔌Non-functional features and toggles
  • ❌Unresponsive customer support
  • 💰Refuses to reimburse claims
  • 🚫Doesn't honor coverage claims
  • 📞Long wait times for phone support
  • 🔐Security vulnerability with hacked accounts
  • 🌐Chat and WhatsApp support unavailable
  • 📧Delayed email responses
  • 🎯Confusing and unclear procedures
  • 👥Poor account linking and family management
  • 🔄Continued billing after cancellation
  • 🏥Hospital bills left unpaid
  • ⚠️Rejects legitimate medical claims as pre-existing
See all reviews

What's New in Assist Card

7.94

July 30, 2026

We continue to improve the quality of our services and the user experience. Download the latest version and enjoy all its features! Now you don't need to download another App to have a video call with a doctor, now the TELEMEDICINE service is in the Assist Card App.

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User reviews

Most RecentHighest RatedLowest Rated

Se

Muito Bom
GeossaurorexGeossaurorex

Com bugs

Não abre a opção de ajuda e não mostra o voucher de outros acompanhantes do seguro, somente do contratante
LcsouzaLcsouza

Response from developer

Olá, bom dia. Lembre se que desde o aplicativo, só vai verificar as condições de seu produto. Para que possamos analisar o seu caso, por favor, envie um e-mail para miexperiencia@assistcard.com informando o número do seu voucher .Teremos o prazer de avaliar a situação e lhe fornecer uma resposta.

No funcionó bien

Años de ser cliente y una vez que los necesito debo andar atrás de Uds .increible.
LusbelitoLusbelito

Pessimo

Não conclui o cadastro
IsamilcaIsamilca

Response from developer

Olá. Não conseguimos localizá-lo como cliente em nossos registros. Para que possamos analisar o seu caso, por favor, escreva para miexperiencia@assistcard.com, informando o número do seu voucher e um breve relato do ocorrido. Teremos prazer em analisar a situação e fornecer uma resposta.

Ótima opção de seguro

Fácil e prático!! Mesmo dando muito
Trabalho para acionar e as vezes não atendendo!!
adecasaadecasa
See 70 more reviews

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Loop Your World
Loop Your World

by ASSIST-CARD OF FLORIDA, INC

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(2)

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Prestadores
Prestadores

by ASSIST-CARD OF FLORIDA, INC

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Telemedicina AC
Telemedicina AC

by ASSIST-CARD OF FLORIDA, INC

🏥 Medical
Free
See developer apps

User experience

🐞

Reported Bugs

15 issues

App crashes on login

Bug

App freezes and becomes unresponsive

Bug

Toggle buttons don't activate

Bug

Cannot navigate forward in setup steps

Bug

Country field auto-selects Afghanistan only

Bug

Phone country code auto-selects +93 only

Bug

Refund request button returns processing error

Bug

Cannot update personal information due to hacking

Bug

Chat feature unavailable despite being listed

Bug

Live chat stopped working after last update

Bug

Connection errors despite stable internet

Bug

Invalid links sent for remote consultations

Bug

Cannot accept certain card types

Bug

Family member cards not visible in app

Bug

Mobile online purchase functionality broken

Bug
✨

Requested Features

8 requests

WhatsApp support integration

Feature

Spouse/conjugal relationship option in family settings

Feature

Better documentation and clearer assistance procedures

Feature

Improved customer communication channels

Feature

Country selection dropdown instead of auto-selection

Feature

Phone number country code selection option

Feature

Dark mode option

Feature

Policy number easy access within app

Feature

FAQ

What does Assist Card offer?

Assist Card offers comprehensive travel assistance services. This includes 24/7 multilingual support, a worldwide provider network, and solutions for various travel needs such as medical emergencies, baggage location, and flight bookings.

How does Assist Card provide assistance?

Assist Card utilizes a network of 74 travel assistance offices interconnected with advanced technologies. This ensures non-stop availability for multilingual assistance around the clock. Their global provider network allows for immediate responses in over 190 countries.

What types of situations can Assist Card help with?

The app can assist with a wide range of situations, from simple needs like booking a doctor's appointment to more complex issues such as medical transport, locating lost baggage, and booking flights. They aim to provide solutions for both minor inconveniences and major eventualities.

Is there a cost associated with using Assist Card?

Based on the provided information, the app itself is free to use. Assist Card is an organization that offers travel assistance services, implying that the services themselves may have associated costs or be part of a travel insurance plan.

Where is Assist Card available?

Assist Card has expanded its services across five continents and operates in over 190 countries through its worldwide provider network. This extensive reach ensures travelers can receive assistance regardless of their location.