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Assist Card

Assist Card

by ASSIST CARD

1.3K ratings
81 reviews
✈️ Travel
Free

Details

Released
November 7, 2012
Updated
October 22, 2026

Features

Developer

ASSIST CARD
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iphone
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About

This app provides comprehensive travel assistance services worldwide. It offers 24/7 multilingual support and a vast network of providers to handle various travel needs, from medical emergencies to flight bookings.

✓24/7 multilingual assistance
✓Worldwide provider network
✓Medical transport
✓Baggage location
✓Flight booking
✓Emergency services
Show original description

What users say about Assist Card

Reviews of Assist Card are mostly negative: the Travel app is rated 4.5/5 from 1.3K App Store ratings. What users like most: fast and efficient service, easy to use system. Top complaints: app crashes and freezes frequently, extremely slow app performance. Summarized from real user reviews.

Positive things

  • 🚀Fast and efficient service
  • 👍Easy to use system
  • ✅Good emergency room coverage

Negative things

  • 🐛App crashes and freezes frequently
  • ⏱️Extremely slow app performance
  • 📱Poor app design and interface
  • 🔌Non-functional features and toggles
  • ❌Unresponsive customer support
  • 💰Refuses to reimburse claims
  • 🚫Doesn't honor coverage claims
  • 📞Long wait times for phone support
  • 🔐Security vulnerability with hacked accounts
  • 🌐Chat and WhatsApp support unavailable
  • 📧Delayed email responses
  • 🎯Confusing and unclear procedures
  • 👥Poor account linking and family management
  • 🔄Continued billing after cancellation
  • 🏥Hospital bills left unpaid
  • ⚠️Rejects legitimate medical claims as pre-existing
See all reviews

What's New in Assist Card

8.00

October 22, 2026

We continue to improve the quality of our services and the user experience. Download the latest version and enjoy all its features! Now you don't need to download another App to have a video call with a doctor, now the TELEMEDICINE service is in the Assist Card App.

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User reviews

Most RecentHighest RatedLowest Rated

Horrible to manage your travel mate’s information

You find your partner but it’s terrible to include it in your list of payed covered travelers. Or, maybe, it’s this way on purpose.
MMaulavoratti

Response from developer

Hello. We have been unable to locate you as a client in our records. To allow us to review your case, please write to us at miexperiencia@assistcard.com, providing your voucher number, your identification document number, and a screenshot of the issue you encountered. We will be happy to look into the situation and provide you with a response.

Awful service

Will use Universal Assistance from now on
JJorlan007

Meh

App never loaded my insurance information
GGamer_004*

Response from developer

Hello. We have been unable to locate you as a customer in our records. To allow us to review your case, please email us at miexperiencia@assistcard.com, providing your voucher number and a screenshot of the issue you encountered. We will gladly analyze the situation and provide you with a response.

Funciona bien

Muy buena app
MMarcos_Herrero

Agendar consulta

Não consigo
NCNão consigo agendar consulta
See 76 more reviews

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User experience

🐞

Reported Bugs

15 issues

App crashes on login

Bug

App freezes and becomes unresponsive

Bug

Toggle buttons don't activate

Bug

Cannot navigate forward in setup steps

Bug

Country field auto-selects Afghanistan only

Bug

Phone country code auto-selects +93 only

Bug

Refund request button returns processing error

Bug

Cannot update personal information due to hacking

Bug

Chat feature unavailable despite being listed

Bug

Live chat stopped working after last update

Bug

Connection errors despite stable internet

Bug

Invalid links sent for remote consultations

Bug

Cannot accept certain card types

Bug

Family member cards not visible in app

Bug

Mobile online purchase functionality broken

Bug
✨

Requested Features

8 requests

WhatsApp support integration

Feature

Spouse/conjugal relationship option in family settings

Feature

Better documentation and clearer assistance procedures

Feature

Improved customer communication channels

Feature

Country selection dropdown instead of auto-selection

Feature

Phone number country code selection option

Feature

Dark mode option

Feature

Policy number easy access within app

Feature

FAQ

What does Assist Card offer?

Assist Card offers comprehensive travel assistance services. This includes 24/7 multilingual support, a worldwide provider network, and solutions for various travel needs such as medical emergencies, baggage location, and flight bookings.

How does Assist Card provide assistance?

Assist Card utilizes a network of 74 travel assistance offices interconnected with advanced technologies. This ensures non-stop availability for multilingual assistance around the clock. Their global provider network allows for immediate responses in over 190 countries.

What types of situations can Assist Card help with?

The app can assist with a wide range of situations, from simple needs like booking a doctor's appointment to more complex issues such as medical transport, locating lost baggage, and booking flights. They aim to provide solutions for both minor inconveniences and major eventualities.

Is there a cost associated with using Assist Card?

Based on the provided information, the app itself is free to use. Assist Card is an organization that offers travel assistance services, implying that the services themselves may have associated costs or be part of a travel insurance plan.

Where is Assist Card available?

Assist Card has expanded its services across five continents and operates in over 190 countries through its worldwide provider network. This extensive reach ensures travelers can receive assistance regardless of their location.