AWS Console vs Ynot Support

The AWS Console Mobile Application, provided by Amazon Web Services, lets you view and manage a select set of resources and receive push notifications to stay informed and connected with your AWS resources while on-the-go. The Console Mobile Application allows you to configure and receive push notifications for AWS services, monitor resources through a dedicated dashboard, and view configuration details, metrics, and alarms for select AWS services. The Dashboard provides permitted users with an overview of the account status, with real-time data on Amazon CloudWatch, AWS Health Dashboard, AWS Billing and Cost Management, and Recently Visited Services. You can view ongoing issues and follow through to the relevant CloudWatch alarm screen for a detailed view with graphs and configuration options. In addition,you can check on the status of specific AWS services, view detailed resource screens, and perform select actions. The Console Mobile Application requires an existing AWS account. Upon initial setup, the Console Mobile Application lets you stay signed in to multiple identities at once. Login process leverages biometric authentication (on supported devices), making access to AWS resources simple and quick. The Console Mobile Application supports Amazon API Gateway, AWS Artifact, AWS Backup, AWS Health Dashboard, AWS Organizations, Billing and Cost Management, AWS CloudFormation, AWS CloudShell, AWS CloudTrail, Amazon CloudWatch, CodeBuild, Code Commit, Code Deploy, Code Pipeline, Cognito, Control Tower, Amazon DynamoDB, AWS Elastic Beanstalk, Amazon Elastic Compute Cloud (Amazon EC2), EMR, Amazon Elastic Container Service (Amazon ECS), Elastic Kubernetes Service, AWS Identity and Access Management, IAM Identity Center, IoT Core, AWS Lambda, Amazon Relational Database Service (Amazon RDS), Amazon Route 53, Amazon Simple Storage Service (Amazon S3), Secrets Manager, Security Hub, Amazon Simple Queue Service(SQS), Step Functions, Systems Manager, Amazon Virtual Private Cloud (Amazon VPC). The Console Mobile Application supports US East (N. Virginia), US East (Ohio), US West (N. California), US West (Oregon), Africa (Cape Town), Asia Pacific (Hong Kong), Asia Pacific (Hyderabad), Asia Pacific (Jakarta), Asia Pacific (Melbourne), Asia Pacific (Mumbai), Asia Pacific (Osaka), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (Ireland), Europe (London), Europe (Milan), Europe (Paris), Europe (Spain), Europe (Stockholm), Europe (Zurich), Middle East (Bahrain), Middle East (UAE), and South America (São Paulo). We regularly release updates with new features. Tell us what features you need and how you would use them with the Feedback link in the Console Mobile Application's menu. We're listening!

Ynot Support is the companion app for support teams running on the Ynot platform. It puts the support inbox, the ticket queue and customer announcements on your phone, so a waiting customer does not have to wait for someone to get back to a desk. SUPPORT INBOX See every incoming conversation across all workspaces, claim one, and reply. Threads show who the customer is, which workspace they belong to, and how long they have been waiting. Reply straight from a push notification without opening the app. TICKETS Work the ticket queue from anywhere: read the full history, comment, tick off checklist items, change status and priority, and assign to the right person. Convert a chat into a ticket when it needs to outlive the conversation. ANNOUNCEMENTS Send an announcement to every customer, a single workspace, or named users, and see who has read it and who has replied. DIRECTORY Look up any user or workspace while you are on a call — contact details, location, role and recent activity. STAYING ON TOP OF IT Push notifications for new conversations, replies, reactions and ticket activity, with a badge that reflects what is actually waiting. Face ID or Touch ID unlock, light and dark themes, and English or Spanish. Ynot Support is for staff of organisations that already use the Ynot platform. It requires an existing Ynot account and workspace — there is no public sign-up, and the app cannot be used without one.