New Relic vs Ynot Support

Take your data to go. The New Relic app lets you access your data wherever you are. Receive alerts, view, query, and share dashboards, and more all from your mobile device. Download for free today. iOS/iPad features include: * Track real-time and historical app performance from infrastructure to browser * See key transaction data and app errors * Stay alert(ed) about application performance and availability issues with push notifications * View and query your most important dashboards * Favorite your most important applications and view them all in one screen with no clutter * Check out our docs for more information Monitor your stack’s performance anytime, anywhere with New Relic. Go on, close that laptop and get out of the office – we’ve got you covered. About New Relic New Relic is a software analytics company that makes sense of billions of data points about millions of applications in real time. Our comprehensive SaaS-based solution provides one powerful interface for web and native mobile applications and consolidates the performance monitoring data for any chosen technology in your environment. We have over 250,000 users that utilize our cloud solution to analyze more than 690 billion data points per day across more than 4 million application instances. When your brand and customer experience depend on the performance of modern software, New Relic provides insight into your overall environment. HOW TO’S To use the New Relic iOS app you must log in with your existing New Relic credentials. All New Relic accounts associated with this user will automatically appear inside the app. Set-up push notifications for Alerts customers * You can choose your push notification settings individually for each application * Log in into your New Relic account from a web browser * Click on Alerts * Click on Notification channels * Make sure your USER is added as a notification channel * Then choose Alert policy you wish to be added to * Add your USER to that notification channel for the policy Adding New Users * Tap on your Account name * Tap on ‘ADD USER’ on the bottom * You will be taken back to the login screen * Log in like you normally would with a new email

Ynot Support is the companion app for support teams running on the Ynot platform. It puts the support inbox, the ticket queue and customer announcements on your phone, so a waiting customer does not have to wait for someone to get back to a desk. SUPPORT INBOX See every incoming conversation across all workspaces, claim one, and reply. Threads show who the customer is, which workspace they belong to, and how long they have been waiting. Reply straight from a push notification without opening the app. TICKETS Work the ticket queue from anywhere: read the full history, comment, tick off checklist items, change status and priority, and assign to the right person. Convert a chat into a ticket when it needs to outlive the conversation. ANNOUNCEMENTS Send an announcement to every customer, a single workspace, or named users, and see who has read it and who has replied. DIRECTORY Look up any user or workspace while you are on a call — contact details, location, role and recent activity. STAYING ON TOP OF IT Push notifications for new conversations, replies, reactions and ticket activity, with a badge that reflects what is actually waiting. Face ID or Touch ID unlock, light and dark themes, and English or Spanish. Ynot Support is for staff of organisations that already use the Ynot platform. It requires an existing Ynot account and workspace — there is no public sign-up, and the app cannot be used without one.