Udemy Business vs Ynot Support

Udemy Business features 11,000+ top-rated and most relevant courses for you to learn new skills anytime, anywhere. From software development, IT, design, leadership to communication skills, the Udemy Business mobile app puts the freshest, most in-demand content in your hands. Upskill your talents and learn from highly respected real-world practitioners, thought leaders, and experts from around the world. *A Udemy Business license is required to access this app. Features: - Stream course videos, listen to audio lectures and view course materials - Discover and search for relevant content - View archived or favorite courses with just a few taps - Optimal learning with the ability to take quizzes or practice exams on your phone - Download and watch lessons offline - Set your own pace and choose different speed options - Interact with instructors through our Q&A feature - Learn in the comforts in your home by Airplaying on your Apple TV About Udemy Business: Udemy Business helps companies stay competitive in today’s rapidly changing workplace by offering fresh, on-demand learning content through a powerful content marketplace. Our mission is to help employees do whatever comes next- whether that’s the next project to tackle, skill to learn or role to master. Leading organizations including Audi, Eventbrite, Adidas, Booking.com, Nordea, and HSBC choose Udemy Business to develop their workforce and move skills forward.

Ynot Support is the companion app for support teams running on the Ynot platform. It puts the support inbox, the ticket queue and customer announcements on your phone, so a waiting customer does not have to wait for someone to get back to a desk. SUPPORT INBOX See every incoming conversation across all workspaces, claim one, and reply. Threads show who the customer is, which workspace they belong to, and how long they have been waiting. Reply straight from a push notification without opening the app. TICKETS Work the ticket queue from anywhere: read the full history, comment, tick off checklist items, change status and priority, and assign to the right person. Convert a chat into a ticket when it needs to outlive the conversation. ANNOUNCEMENTS Send an announcement to every customer, a single workspace, or named users, and see who has read it and who has replied. DIRECTORY Look up any user or workspace while you are on a call — contact details, location, role and recent activity. STAYING ON TOP OF IT Push notifications for new conversations, replies, reactions and ticket activity, with a badge that reflects what is actually waiting. Face ID or Touch ID unlock, light and dark themes, and English or Spanish. Ynot Support is for staff of organisations that already use the Ynot platform. It requires an existing Ynot account and workspace — there is no public sign-up, and the app cannot be used without one.