WorkPlan by Verizon Connect vs Merchants TotalView
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
WorkPlan by Verizon Connect
Streamline field operations with optimized work orders. Manage job lists, create new jobs on-site, and submit forms digitally. Track Hours of Service for field staff efficiently.
- Optimized work order lists
- Job creation in the field
- Digital form delivery and input
- Real-time job status updates
- Hours of Service tracking
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Verizon Connect WorkPlan brings optimized work orders into the field. Job lists, job creation, form delivery, and Hours of Service for field staff when it's needed. Whether it's optimized job order lists, form delivery and input with jobs, creating new jobs on location, updating job statuses in real-time or on-demand form delivery, or Hours of Service, Verizon Connect WorkPlan can help solve your Work Order Management requirements. Note: continued use of GPS running in the background can dramatically decrease battery life. If you’re interested in signing up, contact your Verizon Connect account manager to find out more.
Merchants TotalView
Manage your fleet on the go with this intuitive interface. Access essential fleet data instantly, empowering administrators and drivers with real-time information for efficient operations.
- Fleet management on the go
- Instant data access
- Driver and administrator tools
- Intuitive interface
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TotalView is an intuitive interface that allows fleet administrators and drivers the ability to manage their fleet on the go! TotalView provides instant access to the data you need when you need it.
Screenshots
Verdict
The clearest difference is rating: Merchants TotalView at 2.0 against WorkPlan by Verizon Connect's 1.7. WorkPlan by Verizon Connect's advantage is update cadence (every 5 weeks vs every 4 months) and ratings volume (146 vs 27). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Merchants TotalView holds the better App Store score, 2.0 against 1.7. That said, the two scores are not equally well evidenced: WorkPlan by Verizon Connect has 146 ratings behind it against 27, so its average is the more settled of the two. Written reviews split almost evenly too, at 9% and 8% positive.
WorkPlan by Verizon Connect ships an update every 5 weeks, Merchants TotalView every 4 months. The most recent releases landed on September 21, 2026 and September 18, 2026 respectively.
| Parameter | WorkPlan by Verizon Connect | Merchants TotalView |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (146 ratings) | 2.0 (27 ratings) — better |
| Positive reviews | 8.6% of reviews — better | 7.7% of reviews |
| Number of ratings | 146 — better | 27 |
| Update frequency | Every 5 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 89 MB | 86 MB |
| Age rating | 17+ | 4+ |
| Developer | Verizon Connect Inc. | Merchants Automotive Group, Inc. |
Customer experience
WorkPlan by Verizon Connect
Merchants TotalView
Bugs and requests
WorkPlan by Verizon Connect
Reported bugs
57 issues- Work plan not working
- App logs user as on duty when off duty
- App crashes
- App freezes
- Destroys battery life
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- Error messages displayed without context
- Ridiculous notifications when not using the app
- Cannot change units from miles to km
- No Bluetooth connectivity
- Does not work with new iOS updates
- Crashes and is not compatible with iOS 13
- Logs user unless location services are disabled
- Messed up phone
- Freezes all the time
- Cannot look at or use hours of service after iOS update
- No Bluetooth
- Need to update for iOS 13
- Device is horrible, issues every day
- Constantly freezes if password needs changing
- Puts user in violation when working not driving
- Never works right, constantly kicks user out
- Says not logged into truck but won't let user log out
- App shuts down after logging in
- Indicates driving or not driving the entire time
- Does not keep track of accurate mileage
- Won't change duty status by itself
- Cannot fix log by yourself
- Logs you out randomly
- Issues with DVIR not being available
- Logging in is a pain, requires deleting and re-entering credentials
- Auto clocks user in if off the clock
- Makes user select tractor every time
- App hangs in workplan screen
- Uses battery far more than before
- Randomly changing status
- Rarely connects to truck
- Does not track mileage well on older trucks
- Makes user return to exact same physical address for short haul
- Freezes up every time leaving office after being off duty
- Puts user on duty not driving in slow traffic
- Logs user on duty when parked instead of off duty
- Switches to driving when going through truck stop or pulling into shop
- Always crashes and freezes
- False violations flagged
- Odometer is never correct
- Check boxes on DVIRs sometimes take multiple taps
- Not FMCSA compliant
- Logs in wrong time zone
- Does not accurately log miles driven
- Constantly freezes, kills battery
- Logs user back in no matter what
- Laggy, freezes and logs out randomly
- Log graph only shows 10 hours
- Maps from the 1st version have never downloaded
- Odometer never matches vehicle
- App crashes multiple times a day
- Time is wasted waiting for app to work
Requested features
9 requests- Update for newer iPhones (X and up)
- iWatch availability
- Visual countdown clock for rest breaks
- Improved log graph layout
- Edit logs on the same page as graph
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- Easier editing process for logs
- Allow for parking lot driving with speed/distance threshold
- Countdown feature for violations
- Return to locality for short haul qualification
Merchants TotalView
Not enough reviews yet to summarise bugs or requests.
In-app purchases
WorkPlan by Verizon Connect
No in-app purchases
Merchants TotalView
No in-app purchases
Questions
Is WorkPlan by Verizon Connect free?
Is Merchants TotalView free?
Which has better reviews, WorkPlan by Verizon Connect or Merchants TotalView?
Do WorkPlan by Verizon Connect or Merchants TotalView have ads?
Which is updated more often, WorkPlan by Verizon Connect or Merchants TotalView?
Other comparisons
