Kahramaa vs Arsel
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Kahramaa
Manage your electricity and water services with this official utility app. View and pay bills, track service status, submit meter readings, and request certificates. Locate service branches and send feedback with attached images.
- View and pay electricity and water bills
- Submit meter readings
- Track service status
- Request certificates
- Locate customer service branches
- Submit suggestions and complaints
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The official app for Qatar General Electricity & Water Corporation "Kahramaa" which provides several e-services for the customers as follows: - View and Pay Electricity and Water Bills - My Properties Service - e-Forms Service - Service Status Tracking - Update e-bills Email - Submit Meter Reading - Certificate Request - Locate customer services branches on the map - Send suggestions or complains to Kahramaa attached with images if needed التطبيق الرسمي للمؤسسة العامة القطرية للكهرباء والماء "كهرماء" والذي يقوم بتوفير خدمات إلكترونية متعدده للمشتركين كالأتي: - عرض و دفع فواتير الكهرباء والماء - خدمة عقاراتي - الطلبات الإلكترونية - تتبع حالة الخدمات المطلوبة - تحديث البريد الإلكتروني الخاص بالفاتورة الإلكترونية - إرسال قراءة العداد - طلب شهادة - تحديد مواقع مراكز خدمات المشتركين على الخريطة - إرسال اقتراحات و شكاوى مرفقة بالصور
Arsel
This app allows telecom consumers in Qatar to submit complaints and inquiries directly to the Communications Regulatory Authority. It also provides a network coverage map, internet speed tests, and information about consumer rights and updates from the CRA.
- Submit telecom complaints and inquiries
- View online network coverage map
- Test internet speed
- Access consumer rights information
- Receive CRA updates
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The Communications Regulatory Authority (CRA) is the communications regulator in the state of Qatar established by virtue of Emiri Decree (42) in 2014. CRA regulates the communications & infoology and postal sectors, and access to digital media. Arsel is the Communications Regulatory Authority’s mobile app to empower telecom consumers in Qatar. The app was specifically developed by CRA as an additional tool for consumers to provide their complaints and inquiries about telecommunication services in Qatar directly to CRA. The data collected through the app will help CRA to work with the service providers to improve the quality of services in the country. The word Arsel means “to send” in Arabic, and CRA hopes the app, will indeed help consumers communicate directly with us. Through the app the consumers can: Send complaint and inquiry about telecommunication services directly to Communications Regulatory Authority. Access an online network coverage map showcasing other consumers experience and informing users if coverage issues been reported in their area or not. Test your internet speed. Know more about your rights and how we can help you. Receive updates and information from the CRA. هيئة تنظيم الاتصالات هي الجهة المسئولة عن تنظيم قطاع الاتصالات في دولة قطر. وقد أنشئت بموجب القرار الأميري رقم (42) لسنة 2014. تتولى الهيئة تنظيم قطاع الاتصالات وتكنولوجيا المعلومات وقطاع البريد، والنفاذ إلى الإعلام الرقمي. أنشأت هيئة تنظيم الاتصالات تطبيق "أرسل" للهواتف المحمولة لتمكين وتوعية المستهلكين بكافة حقوقهم في قطاع الاتصالات في قطر. وقد تم تطوير هذا التطبيق خصيصا من قبل هيئة تنظيم الاتصالات كقناة إضافية تمكن المستهلك من تقديم شكواه واستفساراته مباشرة إلى الهيئة حول خدمات الاتصالات في قطر. وسوف تساعد البيانات التي يتم جمعها من خلال هذا التطبيق في عمل الهيئة مع مقدمي الخدمة على تحسين جودة الخدمات في البلاد. كلمة Arsel مشتقة من مرادفها الأصلي باللغة العربية "أرسل" وتأمل الهيئة ان يسهل هذا التطبيق تواصل المستهلكين معنا مباشرة . من خلال التطبيق يمكن للمستهلكين:: تقديم شكوى أو استفسار مباشرة لهيئة تنظيم الاتصالات حول خدمات الاتصالات. الاطلاع على خريطة شبكة التغطية على الإنترنت وعرض تجارب مستهلكين اخرين وترشد المستهلك ما اذا كان هناك شكاوى تغطية في منطقته او لا . اختبار سرعة الإنترنت معرفة المزيد عن حقوقك كمستهلك اتصالات. يمكنك استلام اخبار وتحديثات من هيئة تنظيم الاتصالات.
Screenshots
Verdict
The clearest difference is rating: Kahramaa at 4.5 against Arsel's 3.0. Kahramaa also leads on update cadence (every 3 weeks vs every 9 months) and ratings volume (5.6K vs 2). Arsel's advantage is device support (3 vs 1) and iOS requirement (11.0 vs 16.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Kahramaa holds the better App Store score, 4.5 against 3.0. That said, the two scores are not equally well evidenced: Kahramaa has 5.6K ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 56% of Kahramaa's written reviews are positive against 50% of Arsel's.
Kahramaa ships an update every 3 weeks, Arsel every 9 months. The most recent releases landed on September 25, 2026 and June 7, 2026 respectively.
| Parameter | Kahramaa | Arsel |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (5.6K ratings) — better | 3.0 (2 ratings) |
| Positive reviews | 56.4% of reviews — better | 50.0% of reviews |
| Number of ratings | 5.6K — better | 2 |
| Update frequency | Every 3 weeks — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 11.0 — better |
| Further details — not scored | ||
| Size | 65 MB | 50 MB |
| Age rating | 4+ | 4+ |
| Developer | Qatar General Electricity & Water Corporation | Communications Regulatory Authority (State Of Qatar) |
Customer experience
Kahramaa
Arsel
Bugs and requests
Kahramaa
Reported bugs
3 issues- Meter reading upload failure
- Payment feature not working
- Login issues on first screen
Requested features
4 requests- Refund feature for deposits
- Face ID login option
- More Arabic language support
- Allow owners to view tenant bills
Arsel
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Kahramaa
No in-app purchases
Arsel
No in-app purchases
