Kickserv Field Service vs Planado
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Kickserv Field Service
Manage field service operations on the go with this mobile companion. Track job status, upload photos, record time, and handle estimates, invoices, and payments directly from your device. It also allows for customer signature approvals at the job site.
- Job and technician status tracking
- Upload before/after job photos
- Enter time for payroll/billing
- Track estimates and sales
- Manage invoices and collect payments
- Collect customer signatures
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A scaled-down version of our award-winning web application, the Kickserv mobile app is the perfect companion for when you and your technicians are out in the field. With the Kickserv app, you can: - Easily follow job and technician status - Upload before and after photos of jobs - Enter in your time on a job for payroll and billing - Track your estimates and sales opportunities - Follow your invoices and collect payments - Collect customer signature approval, right at the job site Requires an existing Kickserv account and a network connection (cellular or wifi).
Planado
This app streamlines field service operations by enabling efficient job scheduling, providing workers with checklists, and monitoring job quality through photo reports. It helps manage mobile teams, optimize routes, and communicate with clients via SMS notifications, ultimately reducing paperwork and improving transparency.
- Job scheduling and real-time changes
- Worker checklists and note-taking
- Photo reports for quality monitoring
- Instant job information transfer
- Route optimization with traffic
- Client SMS notifications
- Transparent field staff monitoring
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Planado is an online service for company’s field work management and performance quality control of such mobile workers as: — installers, adjusters, couriers, forwarders, engineers, maintainers; — field workers, mobile teams, field staff. Planado helps to: — plan out job schedule, make changes in the schedule on the fly, — provide checklists for workers so that they won’t forget to do anything and take all the important notes concerning their job, — monitor completed jobs quality using jobs’ photo reports, — pass the job information to your field worker instantly, — easily make a route taking traffic into account, — send out SMS-notifications to your clients to remind them of an upcoming job, — send out SMS-notifications to your clients when your worker is on the way to their premises, — make the work of the field staff transparent to the management, — reduce the amount of paperwork and problems associated with it. Use the Planado system to know who works effectively (according to reports and photo reports) and lower human factor costs.
Screenshots
Verdict
The clearest difference is ads: Planado at none against Kickserv Field Service's shown. Planado also leads on monetization model (free vs ad-supported) and iOS requirement (15.1 vs 18.0). Kickserv Field Service's advantage is ratings volume (62 vs 3) and update cadence (every 3 weeks vs every 2 months). On price, rating, review sentiment and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 3.8 for Kickserv Field Service against 3.7 for Planado. That said, the two scores are not equally well evidenced: Kickserv Field Service has 62 ratings behind it against 3, so its average is the more settled of the two. Written reviews are what separate them: 36% of Kickserv Field Service's written reviews are positive against 43% of Planado's.
Kickserv Field Service ships an update every 3 weeks, Planado every 2 months. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.
| Parameter | Kickserv Field Service | Planado |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (62 ratings) — better | 3.7 (3 ratings) |
| Positive reviews | 36.2% of reviews | 42.9% of reviews — better |
| Number of ratings | 62 — better | 3 |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 18.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 100 MB | 77 MB |
| Age rating | 4+ | 4+ |
| Developer | Kickserv, Inc. | Planado Inc |
Customer experience
Kickserv Field Service
Planado
Bugs and requests
Kickserv Field Service
Reported bugs
44 issues- Update caused big issues
- Clicking on select item causes crash
- Cannot write estimates, cameras or drains
- Opening existing estimates causes crash
- App constantly not loading
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- Plethora of issues
- Scroll menu for scheduling jobs does not work
- Glitches and always selects a different time
- App doesn't allow photo upload / only one at a time
- Photos not an option under app settings
- Takes forever to upload pictures
- Kicks users off
- Clock is no longer working
- If you don't have great signal it doesn't work
- Can not login with email
- Username that was signed up with will not work
- Only way to login is with a magic link
- App never loads
- Most annoying current one is when using the app it constantly logs me out
- Loses entire estimate when logged out
- Logging in 10 times a day is annoying
- App will not open
- After the last update the app will not load
- App is useless
- New update made it even worse
- Customer address no longer links to mapping app
- App has been completely redesigned and is great
- Will not let you create invoice
- App is clunky
- UI looks intuitive but is difficult to use
- Work menu is difficult to use
- Creating new jobs/opportunities and service type are tedious
- App not working
- Cannot access jobs or opportunities
- Freezing
- Cannot edit a schedule
- Cannot add to a schedule
- Cannot look at any notes in the schedule
- Takes forever to load on wifi
- Crashes on launch
- iPhone app needs to be debugged
- Buggy in certain aspects
- Tried multiple times to log in but no success
- Emailed support and did not receive any help
Requested features
10 requests- Dark mode option
- Calendar view back to previous version
- Option to allow access to all photos
- Calendar views need to be made
- Options to exit screens or return to app home pages
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- Ability to type in landscape mode
- Add more features
- Customizable options to remove unneeded productivity features
- Function request to call from app and then bring up notes section
- Need app to be able to add contacts and schedule while in the field
Planado
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Kickserv Field Service
No in-app purchases
Planado
No in-app purchases
Questions
Is Kickserv Field Service free?
Is Planado free?
Which has better reviews, Kickserv Field Service or Planado?
Do Kickserv Field Service or Planado have ads?
Which is updated more often, Kickserv Field Service or Planado?
Other comparisons
