Comparison

SugarSell vs Epicor CRM

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SugarSell

Manage customer relationships and business processes from anywhere. Access contacts, accounts, leads, and custom modules to update opportunities, schedule activities, and generate quotes on the go.

Highlights
  • Access contacts, accounts, leads, and custom modules
  • Update opportunities and view account details
  • Schedule calls and create cases
  • Generate pricing quotes
  • View dashboards and KPIs
  • Manage task lists
  • Map customer locations and plan routes
Features
Read full description

Customer relationship management anywhere, anytime—so you are always prepared to win deals and support customers on the go. With the SugarAI mobile app, you can take your business processes and CRM data on the go, including access to contacts, accounts, leads, activities, and custom Sugar modules. Benefits: • View detailed account information on the go, and update opportunities as you gather insights. • Schedule calls, create cases, or send quotes directly from your mobile device. • See who's calling and get prepared with Caller ID. • Create documents based on record data from the mobile app with Doc Merge. • View key performance indicators (KPIs) and stay on track with your sales goals. • Build pricing quotes to close deals in real-time, wherever you are. • Access insights at a glance with dashboards: charts, activity history, and more. • Manage your task list by completing or adding new tasks. • Map customer locations and initiate driving routes to streamline customer visits and planning.

About

Epicor CRM

Manage your entire sales cycle on the go with this mobile application. Create and update leads, customers, and orders, build activity-based workflows, and access sales data. Visualize customers on a map and search inventory for stock verification.

Highlights
  • Manage leads, customers, contacts, quotes, and orders
  • Build activity-based workflows
  • Access sales activity data
  • Convert sales orders from opportunities
  • Search inventory for stock
  • Visualize customers on a map with directions
Features
Read full description

Empower your salesforce with Epicor Mobile CRM, to manage the sales cycle from opportunity to order shipment—anytime, anywhere. Through our next-generation mobile application, you can: • Create and update Leads, Customers, Contacts, Quotes, Orders and Shipments on the go • Build activity-based workflows like call/email logging, notes, “To Do” lists, and appointments • Access data related to sales activities including competitors, cases, projects, and order history. • Convert a Sales Order from Opportunity/Quote • Search Inventory to verify stock before creating a sales order • Visualize customers and prospects on a map while in the designated area, and get travel directions to the selected location Epicor Mobile CRM is compatible with Kinetic ERP 2021.2 (11.1.200) or later releases.

Screenshots

SugarSell4 screens
Epicor CRM4 screens

Verdict

The call

The clearest difference is review sentiment: SugarSell at 48% against Epicor CRM's 0%. SugarSell also leads on rating (4.0 vs 2.6) and update cadence (monthly vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

SugarSell holds the better App Store score, 4.0 against 2.6. Both are backed by a comparable volume of ratings — 75 and 16 respectively. Written reviews point the same way: 48% of SugarSell's written reviews are positive against 0% of Epicor CRM's.

UpkeepUpdate frequency

SugarSell ships an update monthly, Epicor CRM every 3 months. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.

Scorecard4 real differences · 6 level
SugarSell versus Epicor CRM: the parameters behind the verdict, then further details
ParameterSugarSellEpicor CRM
PriceFreeFree
Rating4.0 (75 ratings) — better2.6 (16 ratings)
Positive reviews48.1% of reviews — better0.0% of reviews
Number of ratings75 — better16
Update frequencyMonthly — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.016.0
Further details — not scored
Size22 MB112 MB
Age rating4+4+
DeveloperSugarCRM, Inc.Epicor

Customer experience

SugarSell

All ratings75 ratings
Positive76.0%
Neutral1.3%
Negative22.7%
Written reviews52 reviews
Positive48.1%
Neutral7.7%
Negative44.2%

Epicor CRM

All ratings16 ratings
Positive31.3%
Neutral12.5%
Negative56.3%
Written reviews3 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

Bugs and requests

SugarSell

Reported bugs

19 issues
  • Resource not found messages
  • Missing 'action' buttons on web version
  • Create buttons only show on hover
  • App doesn't open and crashes
  • Force closing since update
Show 14 more
  • App crushes for simple updates
  • iWatch messages not sending
  • App closes immediately when other apps are open
  • Impossible to log on
  • Unstable app, impossible to rely on
  • Cannot enter company name for projects
  • Changes not saved without project entry
  • Freezes when phone goes to sleep
  • Cannot connect with URL
  • App not working with community version
  • Cannot load data offline since update
  • Scheduled calls disappear after time passes
  • Customer name does not appear on planned calls
  • Search functions not working in all modules

Requested features

11 requests
  • Calendar view is missing
  • Ability to import contacts from phone
  • Card scanner integration
  • Dragon Naturally Speaking integration
  • Map integration for contacts by region
Show 6 more
  • Workflow options
  • Ability to upload documents
  • Dark mode option
  • Advanced analytics dashboard
  • Improved sort/filter for contacts
  • Option to only see own contacts by default

Epicor CRM

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

SugarSell

No in-app purchases

None

Epicor CRM

No in-app purchases

Questions

Is SugarSell free?
SugarSell is free to download, with no in-app purchases.
Is Epicor CRM free?
Epicor CRM is free to download, with no in-app purchases.
Which has better reviews, SugarSell or Epicor CRM?
SugarSell is rated higher. SugarSell averages 4.0 out of 5 from 75 ratings, while Epicor CRM averages 2.6 from 16 ratings.
Do SugarSell or Epicor CRM have ads?
Neither SugarSell nor Epicor CRM shows ads.
Which is updated more often, SugarSell or Epicor CRM?
SugarSell ships an update monthly, and Epicor CRM every 3 months. Most recently, SugarSell was updated on November 1, 2026 and Epicor CRM on November 2, 2026.

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