MICROS inMotion vs Workpulse GiSMo

Oracle MICROS InMotion is a revolutionary app that provides restaurant operators with quick and easy access to real-time business analytics, anywhere and anytime. For single or multiple properties, view live graphs of today’s key performance indicators such as sales, labor cost, discounts, check count and ticket time. A built in forecasting engine allows for an overlay of both same day last week and last year comparisons, as well as a projected forecast for today and the trend for the next two weeks. Receive alerts and push notifications when key indicators fall outside normal ranges, or when critical problems occur, such as credit cards failing to settle. Manage your labor by viewing and ranking employee performance on all key factors, and be warned when an employee approaches or enters overtime. View a breakdown of checks by tender or discount type, including full check-level detail. The Check Lookup feature lets you retrieve individual guest checks by location, date or amount – and email a copy of the check instantly, right from your device!

Workpulse GiSMo is the premier guest satisfaction management (GSM) app that allows you to resolve guest complaints quickly and decisively. No matter the number or severity of guest complaints, Workpulse GiSMo is your personal GSM app that helps you to manage your guest complaints, so you maintain and improve your guest’s happiness. GUEST SATISFACTION MANAGEMENT (GSM) SYSTEM Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases. AUTOMATED NOTIFICATION Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly. Internal communication channel keeps the management informed. GUEST COMPLAINT TRACKING Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution. CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals. SEAMLESS COMMUNICATION & FEEDBACK CHANNEL Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy. With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand. IMPORTANT NOTE Requires a valid and current Workpulse account. Don’t have one? Please visit our website, and we’ll take it from there!