Workpulse GiSMo vs HME Now

Workpulse GiSMo is the premier guest satisfaction management (GSM) app that allows you to resolve guest complaints quickly and decisively. No matter the number or severity of guest complaints, Workpulse GiSMo is your personal GSM app that helps you to manage your guest complaints, so you maintain and improve your guest’s happiness. GUEST SATISFACTION MANAGEMENT (GSM) SYSTEM Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases. AUTOMATED NOTIFICATION Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly. Internal communication channel keeps the management informed. GUEST COMPLAINT TRACKING Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution. CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals. SEAMLESS COMMUNICATION & FEEDBACK CHANNEL Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy. With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand. IMPORTANT NOTE Requires a valid and current Workpulse account. Don’t have one? Please visit our website, and we’ll take it from there!

The Power of Drive-Thru Analytics in One Mobile App The all-new companion app to the HME CLOUD and the DTOS system makes it easier than ever to meet, and exceed, drive-thru performance goals by enabling you to set alerts and access real-time drive-thru metrics right from your phone. Actionable Insight at Your Fingertips • Access real-time drive-thru performance of all your stores at a glance • Break down a store’s performance by hour, daypart, or day • See each part of the drive-thru in one view Customizable, Real-Time Performance Alerts • Get immediately alerted of any speed of service issues • Set alerts for as many stores and drive-thru events as you’d like • Find out in real-time when you surpass target car count totals Individualized Preferences • Select user-specific alerts and preferences • Set separate alerts for each user without affecting others • Choose the frequency of alerts that best suits your operational goals