PaloAlto311 vs Elevate by Longfellow
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PaloAlto311
Report local government service issues with ease. Submit requests, attach photos, and track their resolution in real-time. Access city services anytime, anywhere.
- Submit service requests
- Attach photos to requests
- Automatic location detection
- Track request resolution
- 24/7 access to city services
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PaloAlto311 is a multi-platform solution for providing Palo Alto residents, businesses, and visitors access to a set of local government-provided services, 24-hours a day, 7 days a week. With this smartphone app, service requests such as reporting a street issue is easily submitted by completing a short description of the request. A picture of the issue can be included in order to provide additional details. The app will automatically know the issue location and will ensure that the issue is sent to the appropriate department at the City. The submitter will be able to track the request all the way through its resolution right from the phone.
Elevate by Longfellow
This app connects residents to their building's resources and community. Discover unique amenities and engage with your neighbors. It helps you take full advantage of your property's offerings.
- Connect to building resources
- Engage with community
- Discover property amenities
- Access building information
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Elevate by Longfellow connects you to your building and all of it's unique resources! Get in touch with the community around you and take advantage of all your property has to offer.
Screenshots
Verdict
The clearest difference is review sentiment: Elevate by Longfellow at 88% against PaloAlto311's 14%. Elevate by Longfellow also leads on rating (4.6 vs 1.8) and ads (none vs shown). PaloAlto311's advantage is iOS requirement (13.0 vs 15.6). On price, ratings volume, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Elevate by Longfellow holds the better App Store score, 4.6 against 1.8. Both are backed by a comparable volume of ratings — 13 and 18 respectively. Written reviews point the same way: 14% of PaloAlto311's written reviews are positive against 88% of Elevate by Longfellow's.
PaloAlto311 ships an update every 3 months, Elevate by Longfellow fortnightly. The most recent releases landed on October 23, 2026 and October 22, 2026 respectively.
| Parameter | PaloAlto311 | Elevate by Longfellow |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (13 ratings) | 4.6 (18 ratings) — better |
| Positive reviews | 14.3% of reviews | 87.5% of reviews — better |
| Number of ratings | 13 | 18 — better |
| Update frequency | Every 3 months | Fortnightly — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 13.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 24 MB | 169 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Palo Alto | Longfellow |
Customer experience
PaloAlto311
Elevate by Longfellow
In-app purchases
PaloAlto311
No in-app purchases
Elevate by Longfellow
No in-app purchases
Questions
Is PaloAlto311 free?
Is Elevate by Longfellow free?
Which has better reviews, PaloAlto311 or Elevate by Longfellow?
Do PaloAlto311 or Elevate by Longfellow have ads?
Which is updated more often, PaloAlto311 or Elevate by Longfellow?
Other comparisons
