Cloudflare One Agent vs IBM Software Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Cloudflare One Agent
This application enhances internet privacy and security by routing device traffic through a global network for advanced filtering and threat protection. It enforces Zero Trust policies for corporate application access and encrypts traffic to prevent surveillance.
- Securely routes traffic to global network
- Applies advanced web filtering
- Enforces Zero Trust policies
- Protects against malware and phishing
- Encrypts outbound traffic for privacy
- One-touch setup
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Cloudflare Zero Trust Client – the Enterprise-supported application that makes your Internet more private and secure. The Cloudflare Zero Trust Client allows you to protect corporate devices by securely and privately sending traffic from your device to Cloudflare’s global network, where Cloudflare Gateway can apply advanced web filtering. Cloudflare Zero Trust Client makes it possible to apply Zero Trust policies that check for a device’s health before being able to access corporate applications. • A better way to connect Cloudflare Zero Trust Client replaces the connection between your phone and the Internet with a modern, optimized, protocol that protects your device and access to corporate resources. • Stronger privacy Cloudflare Zero Trust Client prevents third-party surveillance by encrypting more of the traffic leaving your phone. We believe privacy is a right. We won't sell your data. • Increased security Cloudflare Zero Trust Client protects your device from security threats like malware, phishing, crypto-mining and other security threats. • Easy to use One-touch setup for a safer and more private Internet. Install it today and experience increased privacy in seconds.
IBM Software Support
This application streamlines support case management for businesses. Users can view open support tickets, access detailed case information, and escalate urgent issues directly from their mobile devices. It aims to improve efficiency and response times for clients.
- View company support cases
- Access case details and status
- See case ownership and updates
- Escalate cases from mobile
- Receive urgent alerts
- Contact Support Execs
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Introducing IBM Software Support, our ultimate solution to enhance our Support Clients and revolutionize their service experience. Say good-bye to standard response times and hello to more efficiency and effectiveness. With this app, you can effortlessly identify your company’s open support cases, access to relevant details and elevate a case in the same place. App Key Features: • Ability to see a list with the support cases opened by my company. • Ability to see selected case details, status, updates, who is working on it (ownership). • Ability to easily escalate my cases through my phone or tablet, including the possibility of receiving alerts and reaching out to Support Execs for urgent situations. • And there is more to come…
Screenshots
Verdict
The clearest difference is rating: IBM Software Support at 5.0 against Cloudflare One Agent's 3.8. Cloudflare One Agent's advantage is ratings volume (104 vs 1) and iOS requirement (13.0 vs 17.6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
IBM Software Support holds the better App Store score, 5.0 against 3.8. That said, the two scores are not equally well evidenced: Cloudflare One Agent has 104 ratings behind it against 1, so its average is the more settled of the two.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 20, 2026 and October 17, 2026 respectively.
| Parameter | Cloudflare One Agent | IBM Software Support |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (104 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 45.6% of reviews | — |
| Number of ratings | 104 — better | 1 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 17.6 |
| Further details — not scored | ||
| Size | 75 MB | 37 MB |
| Age rating | 4+ | 17+ |
| Developer | Cloudflare | IBM |
Customer experience
Cloudflare One Agent
IBM Software Support
Bugs and requests
Cloudflare One Agent
Reported bugs
18 issues- Inputting verification code has no response
- Endless cycle of connecting and disconnecting VPN
- Interferes with App Store Wi-Fi connection during upgrades
- Device info only mode never works with local network config
- Cannot generate certificate for device information only mode
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- VPN toggle does not turn off
- Using excessive cellular data
- Errors every update
- Zero trust not connecting after updates
- Battery drain and connection issues after update
- Not working after 1.5 update
- Cannot find MASQUE setting
- Connect and disconnect every 2-3 minutes
- Not working with Zero Trust
- Bug prevents Cloudflare Teams users from connecting
- Not connecting to servers
- Automatic profile switching based on managed networks not working in background
- App hangs when logging into zero trust domain
Requested features
7 requests- Indicator on app icon for VPN status
- Better integration with iOS VPN settings
- Dark mode icon
- Ability to disable for specific apps
- Add back Shortcut's ability to connect
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- Support for iOS 18
- MASQUE setting
IBM Software Support
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Cloudflare One Agent
No in-app purchases
IBM Software Support
No in-app purchases
Questions
Is Cloudflare One Agent free?
Is IBM Software Support free?
Which has better reviews, Cloudflare One Agent or IBM Software Support?
Do Cloudflare One Agent or IBM Software Support have ads?
Which is updated more often, Cloudflare One Agent or IBM Software Support?
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