Cogeco My Account vs Access
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Cogeco My Account
Manage your services, pay bills, and get support easily. Track your internet usage in real-time and access FAQs or live chat for assistance.
- Pay bills
- Manage account
- Access support (FAQs, chat, calls)
- Track internet usage
- Customer service at your fingertips
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The new My Account app is like having our customer service department at your fingertips. - Pay your bills with ease. - Get everything you need to manage your account in one place. - Access the support you need, however you want (FAQs, live chat, in-app calls). - Track your Internet usage in real time. Questions? Your local Cogeco rep is ready to help via live chat from 9am to 8pm every day. Otherwise, access our FAQ at any time. Do you like the My Account app? Take a few minutes to let us know and share your feedback. We’d love to hear from you. The My Account app has been optimized for iOS 14 and above.
Access
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Modern building access. From anywhere. Access replaces outdated intercom systems with a seamless, video-first mobile experience. Whether you're at home or on the go, you can see who's at the door, speak to them in real-time, and unlock the entrance with a single tap — all from your smartphone. MOBILE APP CONTROL Manage entry points, receive visitor calls, and unlock doors remotely. LIVE VIDEO COMMUNICATION FaceTime-style calls let you verify visitors before granting access. ONE-TIME ACCESS CODES Securely share temporary codes for deliveries, cleaners, or guests. REAL-TIME NOTIFICATIONS Get alerts when someone arrives at your building. AI ANOMALY DETECTION Smart monitoring flags suspicious behavior at doors, garages, and mailrooms. TABLET KIOSK MODE A modern, touchscreen directory replaces outdated buzzers. CLOUD-BASED & SECURE End-to-end encryption and Canada-hosted data infrastructure. Designed for residents, property managers, and guests — Access transforms building security into a modern, intuitive experience. Want to onboard your building? Contact us at https://www.useaccess.io/
Screenshots
Verdict
The clearest difference is review sentiment: Access at 100% against Cogeco My Account's 26%. Access also leads on device support (4 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Cogeco My Account ships an update every 5 weeks, Access monthly. Both last shipped on October 30, 2026.
| Parameter | Cogeco My Account | Access |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (6 ratings) — better | — |
| Positive reviews | 25.8% of reviews | 100.0% of reviews — better |
| Number of ratings | 6 — better | — |
| Update frequency | Every 5 weeks | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPod | iPhone, iPad, iPod, Apple Watch — better |
| Requires iOS | 15.1 | 15.1 |
| Further details — not scored | ||
| Size | 68 MB | 87 MB |
| Age rating | 17+ | 9+ |
| Developer | Cogeco Connexion | ProductShop |
Customer experience
Cogeco My Account
Access
Bugs and requests
Cogeco My Account
Reported bugs
18 issues- Login screen frozen after version 4.0.0 update
- Continue button unresponsive on login page
- App crashes when opening after initial login
- Keyboard overlays input fields during payment
- Password reset redirects to error 404 pages
Show 13 moreShow fewer
- App support link broken (404 error)
- Terms and Conditions screen freezes
- Biometric authentication not functioning
- App incompatible with iOS 18
- App incompatible with iOS 26.1
- Make payment button requires long hold to execute
- Payment input freezes during bill payment
- App won't load with VPN enabled
- Language display ignores device settings
- Decimal point input issue (comma vs period) on iPhone
- Cogeco Mobile login not supported (no username field)
- Chat support disconnects without resolution
- Endless loading screens on account access
Requested features
13 requests- iPad-optimized version of the app
- Save credit card information for faster payments
- Apple Pay and mobile wallet integration
- Auto-fill payment details
- Extended usage history (more than 2 months)
Show 8 moreShow fewer
- Number pad keyboard for numeric-only fields
- Ability to add/remove channels within app
- WiFi password change feature in app
- Update contact information in app
- Biometric authentication that actually works
- Outage reporting feature
- Better channel navigation
- Indefinite pricing instead of 2-year contracts
Access
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Cogeco My Account
No in-app purchases
Access
No in-app purchases
