Comparison

TORQ CRM vs Shopmonkey for Techs 2.0

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

TORQ CRM

This app consolidates customer communication from various platforms into a single mobile interface. It streamlines interactions through features like voice calls, text, web chat, and social media messaging, while also offering sales pipeline management and lead tracking tools.

Highlights
  • Multi-platform messaging integration
  • Recorded voice calls
  • 2-way SMS and WhatsApp
  • Social media management
  • Sales pipeline tracking
  • Lead management and tagging
  • Automated missed call responses
Features
Read full description

LETS ADD TORQ TO YOUR BUSINESS! In today's fast pace world businesses need to be available to respond quickly and through multiple different planforms. Keeping up with all those accounts and platforms can really have you stretched thin, and cause massive confusion among your team. Make it easy for you and your team to communicate with your customers by adding TORQ to your business. TORQ is the leading app to integrate multiple conversational tools from multiple platforms all in one area straight to your mobile device. Seamlessly communicate with your customers via: Recorded Voice Calls, 2 Way Text, Live Web Chat, Whatsapp, Facebook Messenger, Instagram, Google Business, Linkedin, Twitter, Tictok, Reputation Management, SMS and Email Drip Campaigns, Social Media Manager to post to all planforms Track all incoming leads leaving "No Lead Left Behind"! View and customize sales pipelines, track all incoming opportunities, tag leads with potential revenue, fully customized Missed Call Automations, Voicemail Drops, Power Dialer.

About

Shopmonkey for Techs 2.0

This mobile app empowers auto repair technicians with tools to manage their workflow efficiently. It offers features like VIN scanning, digital inspections, access to vehicle data, and real-time updates, all while syncing with a web-based shop management system.

Highlights
  • VIN and License Plate Scanning
  • Digital Vehicle Inspections with Photos/Videos
  • Access to Vehicle Diagrams and Procedures
  • Personalized Work Order View
  • Workflow and To-Do List Tracking
  • Internal Notes and Collaboration
  • Real-Time Updates
  • Time Clock Tracking
Read full description

Shopmonkey for Techs is the only auto shop management mobile app designed just for technicians. It syncs seamlessly with Shopmonkey web app — an easy-to-use cloud-based system that helps auto shops understand, manage and grow their business — keeping every team member on the same page no matter where they’re working. Download Shopmonkey for Techs to get the tools you need to work efficiently, stay on top of tasks, and keep in sync with your service writers without ever leaving the bay. FEATURES + VIN and License Plate Scanning - Check in vehicles faster than ever before. One tap of a button pulls up the vehicle information, so you can start working right away. + Digital Vehicle Inspections - Quickly take and mark up photos, upload videos, and add notes to inspections—helping customers understand recommended services while documenting pre-existing vehicle damage. + Built-In Diagrams, Procedures & More - Open vehicle diagrams, specs, wiring, procedures, and fluid information directly from any work order within the app, for quick access to the info you need. + My Work Orders - Get a personalized view into the orders that you are responsible for and see authorized work at a glance. + Workflow Tracking - Clearly track and update work order status as you progress. + To-Do List - Check off labor line items, inspection items, and more to easily keep track of your workload. + Internal Notes & Collaboration - Send and receive notes between service writers and other team members to stay on the same page while saving valuable time. + Real-Time Updates - Create and update customer, vehicle, and work order details right on the mobile app, without having to run to your service writer. + Time Clocks - Track hours and understand your personal efficiency by clocking into any work order, service, or labor item. We're always developing new features to improve the Shopmonkey for Techs app experience, and we'd love to hear your feedback! Drop us a line with new feature requests or just to let us know how we’re doing: https://shopmonkey.canny.io/. --- IN THE NEWS TechCrunch — Shopmonkey raises $75M Series C to help auto repair shops streamline their business: “Now, less than a year after announcing a $25 million Series B, Shopmonkey has garnered another fresh round of capital. The company has raised a $75 million Series C led by previous investors Bessemer Venture Partners and Index Ventures, as well as additional participation from returning investors Headline and I2BF, and new investor ICONIQ Growth. The financing will be used to grow Shopmonkey’s product, sales and marketing teams, and further fuel development of its platform.” --- SUBSCRIBE Shopmonkey has a range of subscription options to fit your shop size and budget. - Basic Monkey - Clever Monkey - Genius Monkey - Enterprise & HD A Shopmonkey subscription is required to use this app. Learn more at www.shopmonkey.com

Screenshots

TORQ CRM4 screens
Shopmonkey for Techs 2.04 screens

Verdict

The call

The clearest difference is review sentiment: TORQ CRM at 100% against Shopmonkey for Techs 2.0's 0%. TORQ CRM also leads on rating (5.0 vs 3.3) and monetization model (free vs subscription). Shopmonkey for Techs 2.0's advantage is update cadence (every 9 days vs every 6 weeks) and ratings volume (85 vs 6). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

TORQ CRM holds the better App Store score, 5.0 against 3.3. That said, the two scores are not equally well evidenced: Shopmonkey for Techs 2.0 has 85 ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 100% of TORQ CRM's written reviews are positive against 0% of Shopmonkey for Techs 2.0's.

UpkeepUpdate frequency

TORQ CRM ships an update every 6 weeks, Shopmonkey for Techs 2.0 every 9 days. Both last shipped on November 3, 2026.

Scorecard5 real differences · 5 level
TORQ CRM versus Shopmonkey for Techs 2.0: the parameters behind the verdict, then further details
ParameterTORQ CRMShopmonkey for Techs 2.0
PriceFreeFree
Rating5.0 (6 ratings) — better3.3 (85 ratings)
Positive reviews100.0% of reviews — better0.0% of reviews
Number of ratings685 — better
Update frequencyEvery 6 weeksEvery 9 days — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterSubscription
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.616.4 — better
Further details — not scored
Size334 MB198 MB
Age rating4+4+
DeveloperTORQ CRMShopmonkey

Customer experience

TORQ CRM

All ratings6 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Shopmonkey for Techs 2.0

All ratings83 ratings
Positive56.6%
Neutral4.8%
Negative38.6%
Written reviews16 reviews
Positive0.0%
Neutral12.5%
Negative87.5%

In-app purchases

None

TORQ CRM

No in-app purchases

None

Shopmonkey for Techs 2.0

No in-app purchases

Questions

Is TORQ CRM free?
TORQ CRM is free to download, with no in-app purchases.
Is Shopmonkey for Techs 2.0 free?
Shopmonkey for Techs 2.0 is free to download, with no in-app purchases.
Which has better reviews, TORQ CRM or Shopmonkey for Techs 2.0?
TORQ CRM is rated higher. TORQ CRM averages 5.0 out of 5 from 6 ratings, while Shopmonkey for Techs 2.0 averages 3.3 from 85 ratings.
Do TORQ CRM or Shopmonkey for Techs 2.0 have ads?
Neither TORQ CRM nor Shopmonkey for Techs 2.0 shows ads.
Which is updated more often, TORQ CRM or Shopmonkey for Techs 2.0?
TORQ CRM ships an update every 6 weeks, and Shopmonkey for Techs 2.0 every 9 days. Most recently, TORQ CRM was updated on November 3, 2026 and Shopmonkey for Techs 2.0 on November 3, 2026.

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