SoftBCom Service Desk Mobile vs ServiceDesk360

Automated business processes of your company going mobile. All objects are now available to users their mobiles or tablets: tasks, requests, inquiries, approvals, letters, comments, files. – No-code – Drag and drop – Comments – Phone and address recognition – Offline mode – Push notifications – Geolocation One app for different user roles: MOBILE SOLUTION FOR DISTRIBUTED TEAMS Brings together all the colleagues within a business process: – Support experts working from out of the office – Engineers in the field – People in multi-office structures – Service teams Open requests can be processed and monitored from anywhere: – Prompt registration of new requests – Change of status, of the person in charge, etc. – Notification of any changes and activities – Context search – Receiving and updating of key information – Creating tasks within the request solution MOBILE CLIENT FOR TEAM LEADERS AND TOP MANAGERS A full-fledged leader’s workplace – Provides access to corporate info – Participation in multi-step approvals – Initiation and approval of applications and tasks – Comments on decisions – Monitoring – Performance control – Escalation MOBILE CLIENT FOR CUSTOMERS A supporting communication channel – Registration of new requests – Additional info from service divisions through comments – Access to knowledge base – Tracking of request processing progress – Confirmation and resumption of request processing – Feedback upon request completion

Welcome to ServiceDesk360, your all-in-one mobile app to revolutionize customer support and streamline your helpdesk operations! Elevate your service delivery with a powerful and intuitive platform designed to enhance communication, resolve issues efficiently, and keep your customers satisfied. Key Features: Ticketing Made Easy: Create, manage, and prioritize support tickets effortlessly. Our intuitive ticketing system ensures that no customer request goes unnoticed. Multi-Channel Support: Reach your customers wherever they are. ServiceDesk360 integrates seamlessly with email, and web portals providing a unified interface for streamlined communication. Automation and Workflows: Save time and boost productivity with customizable automation rules and workflows. Let ServiceDesk Pro handle routine tasks, allowing your team to focus on more complex customer issues. Analytics and Reporting: Gain valuable insights into your support performance. Track key metrics, analyze trends, and make data-driven decisions to continuously improve your service quality. Customization Options: Tailor ServiceDesk360 to fit your unique needs. Customize ticket forms, workflows, and branding to create a personalized support environment. Whether you're a small business or an enterprise, ServiceDesk360 scales to meet your requirements. Elevate your customer support game and leave a lasting impression on your clients with ServiceDesk360 - Your Ultimate Service Desk Solution!