Guided Conversations vs SupportWire

Designed with accessibility in mind, the Guided Conversations mobile application empowers you to access flows anytime and anywhere. With our intuitive interface, usability is prioritized, making it easy for users of all abilities to engage with the application effortlessly. The history sections displays previous conversations. You can directly restart conversations from here instead of re-scanning the QR code or entering the URL again. Based on the widget's configuration, you can engage in a conversation to find the information you're seeking and perform simple tasks like making a booking, scheduling a call back or a sales inquiry. The application leads you to precise information by asking questions and prompting you to provide adequate answers or choose appropriate options. About Zoho Desk's Guided Conversations Guided conversations is a low-code, self-service platform that empowers businesses to build and deploy effective self-service solutions for their customers. Using the platform you can build conversation flows that can collect customer information, resolve initial inquiries and even trouble shoot technical problems without agent intervention. Key Features An intuitive and user-friendly builder - Build conversation flows from scratch using the simple, easy to use builder. You simply need to choose to appropriate blocks to display information, choices or get user input and define their sequence. GC widget - Many such flows can be combined and made available to customers or employees as a widget. Which can be easily embedded into websites or mobile apps. Each widget has a specific URL and QR code which can be opened in this app. Highlights of the Guided Conversation Platform. Employee help desk - You can use the GC widget to provide internal self-service to your employees. This lessens the workload of the internal service team while having a multiplier effect on employee satisfaction. Personalized responses - Including block variables in your conversation can create a personal atmosphere by displaying customer names, their email/phone numbers, ticket IDs, and information about the products they've purchased. Obtain/Drive information to other external services - The webhook block enables conversation flows to interact with Zoho Desk processes and other external services. Using this you can perform actions like creating a zoho desk ticket or posting feedback on an external website as a part of the conversation.

SupportWire is the live chat platform for startups — with an AI support agent built in. Reply to customers from your pocket. Get pinged the second a message lands. Hand off the boring questions to Kal, our AI agent, who answers from your docs, screenshots, and PDFs with citations. WHY TEAMS SWITCH TO SUPPORTWIRE • Live chat widget loads in under 100ms • Native iOS app with rich push notifications • AI agent (Kal) trained on your URLs, docs, and screenshots • Cited answers — every reply links back to the source • Conversations, tasks, customers, and team in one app • Built for solo founders and small teams, not enterprises WHAT YOU CAN DO IN THE APP • Read and reply to live conversations in real time • Triage tickets, assign teammates, leave internal notes • See customer context — past chats, plan, history • Track tasks tied to conversations • Manage multiple organizations from one login • Search across every conversation • Tune Kal's behavior and knowledge sources WHO BUILT IT SupportWire is built by Skcript, a product studio shipping customer-facing software since 2013. We built this because we were the customer. Solo founders replying at midnight, tired of paying enterprise prices for bloated helpdesks. So we built the support tool we wished existed. PRIVACY Your data stays yours. No training on your conversations without consent. Questions? Email support@supportwire.app.