myCiena vs SAFT

As a Ciena customer, you can use the myCiena mobile app to create, update, and track technical support tickets, equipment requests, and engineer dispatches anytime, anywhere. You can save time by using our tools to help troubleshoot issues. Search our extensive knowledge base, see your performance dashboards, troubleshoot with a live engineer via chat, and much more. Available features include: Create and access technical support tickets Create and access equipment requests Create and access engineer dispatches Chat with a live engineer File transfer protocol (FTP) View performance metrics Access your notifications Search our knowledge base Search our technical publications Virtual Assistant

SAFT is an organizational solution designed to optimize management of field resources. It operates as a web-based application, offering team managers and supervisors the ability to locate and monitor on-field employees through an interactive map interface. SAFT also maintains a comprehensive location history and generates advanced reports for enhanced oversight