My Astound vs MySandyOR
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Astound
Easily and securely manage your Astound services. Pay bills, check account balances, view past statements, and set up automatic payments. You can also track technician arrival times, manage phone call logs, and access voicemail.
- Pay Astound Bill
- Check Tech Arrival Time
- View Account Balance
- View Bills (PDF)
- Enroll in AutoPay
- Play Voicemail Messages
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My Astound allows customers to manage Astound accounts from iPhone and iPad devices easily and securely. Astound customers can manage their Astound account quickly and securely with the following functionality: Pay your Astound Bill Where's My Tech? Check the status of your tech's arrival time! View Account Balance View Bills – up to 12 months via pdf Enroll in AutoPay Enroll in Paperless Billing Enroll in SMS Notifications Check Recent Calls made by your Astound phone Play Voicemail Messages left for your Astound phone Update Billing Address Update Contact Email Address Update Security Information The features on this application are only available to Astound customers or those pending an Astound installation.
MySandyOR
Access city services, report issues like potholes or graffiti with photos, and pay bills or citations. Stay updated on local news, events, and find city department contacts and points of interest.
- Report city issues with photos
- Pay utility bills and citations
- Access city news and events
- Find city department contacts
- Locate parks and points of interest
- View SAM bus schedules
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My Sandy provides easy and convenient access to City services and information, and allows you to connect to your community in lots of ways: Report an issue within city limits such as illegal dumping, potholes, street light outages, graffiti, etc. You can snap a photo and send it directly through the app to the appropriate department for resolution. - Pay Your Utility Bill - Stay informed on upcoming events, emergencies, and the latest happenings through the Newsroom - Find contact information for city departments and staff - Find parks, facilities, and points of interest along with maps and directions - Reserve the chipper - Pay a citation - Find SAM bus schedules and contact information - Get contact information for your elected officials - Do you have questions, comments or want to request city services? Use the My Sandy mobile app to do it all! Download My Sandy today to stay informed and connected with your city!
Screenshots
Verdict
The clearest difference is rating: MySandyOR at 5.0 against My Astound's 1.6. MySandyOR also leads on update cadence (every 6 weeks vs every 35 months). My Astound's advantage is ratings volume (118 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MySandyOR holds the better App Store score, 5.0 against 1.6. That said, the two scores are not equally well evidenced: My Astound has 118 ratings behind it against 2, so its average is the more settled of the two.
My Astound ships an update every 35 months, MySandyOR every 6 weeks. Both last shipped on November 3, 2026.
| Parameter | My Astound | MySandyOR |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (118 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 7.8% of reviews | — |
| Number of ratings | 118 — better | 2 |
| Update frequency | Every 35 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 16 MB | 26 MB |
| Age rating | 4+ | 4+ |
| Developer | RCN Telecom Services, LLC | City of Sandy |
Customer experience
My Astound
MySandyOR
Bugs and requests
My Astound
Reported bugs
54 issues- App crashes on launch
- Blank screen on login
- Voicemail PIN error
- No list of incoming calls
- Website inaccessible via Safari
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- Cannot download statements
- Does not allow autofill
- Inconsistent billing and price increases
- App is useless for account/billing
- Cannot sign in or see app function
- Apps and website do not sync
- Error box for voicemail PIN
- Voicemail PIN error
- Blank screen on app entry
- Cannot see balances or report outages
- Foreign agents with poor comprehension
- App only provides billing and statement info
- Lacks modem speed and health info
- Hidden fees and price hikes
- No help to customers
- Barebones application
- Does not allow device management
- Speed tests cap out at lower speeds
- Cannot download PDFs
- Limited to billing app
- Misleading representatives
- Unclear breakdown of fees
- Bill is different every month
- App UI/UX design needs improvement
- Hidden fees and scam pricing
- Company representatives lie
- No documentation for deals
- Unhelpful voicemails
- Cannot access business account
- App crashes immediately
- Server error
- Username/password incorrect error
- False advertising on preview images
- Less features than previous version
- App should be called 'pay Astound bills'
- No reboot button in app
- App only collects money
- New app is garbage
- Less product for same price as Comcast
- Account locked error for voicemails
- Double charging and stealing money
- Random price increases and outages
- Long hold times for cancellation
- Rep hung up to avoid bad review
- Impossible to get cancellation receipt
- Shoddy equipment since rebranding
- Billing department issues
- Service getting slower
- No effort to retain loyal customers
Requested features
20 requests- Add modem/router management features
- Include service status and outage reporting
- Provide VOIP features like call lists and voicemail access
- Allow downloading of statements
- Enable autofill for credit card payments
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- Improve UI/UX design
- Add modem speed and health information
- Allow users to check internet speeds
- Enable modem reboot functionality
- Add a feature to alert users of service outages
- Improve app accessibility for all tools
- Add ability to manage devices connected to the network
- Add account information and statements to the main screen
- Allow users to add or modify services
- Allow users to configure the modem
- Add features from previous app version
- Provide clear breakdown of fees and surcharges
- Allow users to reset modem/router
- Add dark mode option
- Advanced analytics dashboard
MySandyOR
Not enough reviews yet to summarise bugs or requests.
In-app purchases
My Astound
No in-app purchases
MySandyOR
No in-app purchases
Questions
Is My Astound free?
Is MySandyOR free?
Which has better reviews, My Astound or MySandyOR?
Do My Astound or MySandyOR have ads?
Which is updated more often, My Astound or MySandyOR?
Other comparisons
