BC4 Agent Panel vs SoundLine Dialer

The agent panel is designed to handle incoming and outgoing calls within the Contact Centre. The queue panel allows you to quickly log in to queues, log out of queues and work with pauses. Quick Contacts allows individual panel settings for quick dialing of the most frequent numbers or quick transfer of calls to the most common contacts. Queue History displays the recent history of incoming and outgoing queued calls with the option to dial immediately or view call notes, categories, or play a recording of the call if available. The Callback tab displays missed calls and requested callbacks, allowing you to dial them directly and mark them as answered. Directory displays the group's directory set with the option to direct dial or transfer.

This dialer allows you to make calls to your customers using your SoundLine business phone number. You can see all your contacts and quickly click them to make a call or use the dialpad to quickly punch in a number to call. The person you are calling will see your business number instead of your cell phone number. No wifi is required, this uses your cellular phone connection to make the call which is more reliable. History of your calls made is also stored in the app for quick redialing and seeing who you called.