BC4 Agent Panel vs Alibi

The agent panel is designed to handle incoming and outgoing calls within the Contact Centre. The queue panel allows you to quickly log in to queues, log out of queues and work with pauses. Quick Contacts allows individual panel settings for quick dialing of the most frequent numbers or quick transfer of calls to the most common contacts. Queue History displays the recent history of incoming and outgoing queued calls with the option to dial immediately or view call notes, categories, or play a recording of the call if available. The Callback tab displays missed calls and requested callbacks, allowing you to dial them directly and mark them as answered. Directory displays the group's directory set with the option to direct dial or transfer.

Alibi · Your Personal Exit Helper Sometimes you just need a reason to leave — a pushy salesperson, an uncomfortable date, a meeting that won't end, or any social moment where you'd rather bow out gracefully. With one tap, Alibi gives you a convincing "incoming call": a lifelike ringtone and vibration, a full-screen call UI, a customizable caller, and a real-time AI voice on the line. To anyone nearby, it just looks like your phone rang. Pair it with ready-made exit lines and you'll have a natural, graceful way out. ■ Lifelike calls · Full-screen call screen with realistic ringtone + vibration · Customize the caller's name, avatar, and opening line · Real-time AI voice — it actually sounds like someone's on the line ■ Escape scripts · Built-in scenarios (family emergency, a call from work, a friend in need…) · Ready-made lines you can simply read aloud to leave with grace ■ Thoughtful touches · Set a delay so the call rings exactly when you need it · Clean, simple UI — one tap when it counts For the socially anxious, the introverted, and anyone who occasionally needs a way out. Alibi isn't about lying — it's about giving you a graceful option to step away. *This app is intended solely to help you exit awkward social situations with ease. — Subscription — Alibi Pro is an auto-renewable subscription. • Monthly: US$2.99 · Yearly: US$17.99 • Pro unlocks 5 minutes per call and 30 minutes per day (Free: 3 minutes per call, 6 minutes per day) • Payment is charged to your Apple Account at confirmation of purchase • Renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period; manage or cancel in Account Settings Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ Terms of Service: https://lifeline-bhj.pages.dev/terms Privacy Policy: https://lifeline-bhj.pages.dev/privacy