Comparison

SMART Service Desk vs QuickTrials

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SMART Service Desk

This mobile application provides a comprehensive suite for IT Service Management (ITSM), supporting the full lifecycle of incident, request, problem, change, and release management. It also includes a Configuration Management Database (CMDB), knowledge management, and user surveys for streamlined IT operations.

Highlights
  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Change Management
  • Release Management
  • CMDB
  • Knowledge Management
Features
Read full description

SMART Service Desk Mobile App is a Full Lifecycle, Full Featured and Fully Functional mobile app for ITSM Product and CMDB of SMART Service Desk Application. The App features Realtime Dynamic Dashboards with Drill-Through capability. Currently The App supports the full lifecycle of - Incident Management - Request Fulfillment Management - Problem Management - Change Management - Release Management - Configuration Management Database (CMDB) In Addition, the App also provides Knowledge Management Module and User Surveys. SMART Service Desk - IT Service Management Suite is a flexible and robust Enterprise Solution that is available via On-Cloud and/or On-Premise configurations. It is simple, yet comprehensive, highly configurable multi-lingual ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle. We offer an integrated and modular solution that is designed to support the needs of the customers.

About

QuickTrials

Capture field trial data efficiently with a mobile device. Suitable for all crop types and research setups, it allows offline data entry with photo and GPS integration. Syncs data to your organization's account when a connection is available.

Highlights
  • Capture field trial data
  • Include photos and GPS locations
  • Offline data entry
  • Sync data to organization account
  • Supports all crop types
  • Suitable for small to large trials
Features
Read full description

Performing agricultural field trials has never been easier. QuickTrials provides a reliable way to capture field trial data using a mobile device. It is suitable for all types of crops and agronomy research setups, including small-plot efficacy trials through to large-scale commercial trials. The mobile app makes it easy to capture field assessments which can also include photos and GPS locations. The data can be entered offline and is then synced to your organisation’s account whenever a network connection exits. QuickTrials saves time, reduces effort and helps ensure that your data is consistent and always available whenever you need it.

Screenshots

SMART Service Desk4 screens
QuickTrials4 screens

Verdict

The call

The clearest difference is update cadence: QuickTrials at every 2 weeks against SMART Service Desk's every 2 months. SMART Service Desk's advantage is iOS requirement (12.0 vs 16.0). On price, rating, ratings volume and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 5.0 for SMART Service Desk against 5.0 for QuickTrials. Both are backed by a comparable volume of ratings — 1 and 1 respectively.

UpkeepUpdate frequency

SMART Service Desk ships an update every 2 months, QuickTrials every 2 weeks. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.

Scorecard2 real differences · 8 level
SMART Service Desk versus QuickTrials: the parameters behind the verdict, then further details
ParameterSMART Service DeskQuickTrials
PriceFreeFree
Rating5.0 (1 ratings)5.0 (1 ratings)
Positive reviews—100.0% of reviews
Number of ratings11
Update frequencyEvery 2 monthsEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS12.0 — better16.0
Further details — not scored
Size14 MB127 MB
Age rating4+4+
DeveloperSMART Service DeskRESONANZ Group GmbH

Customer experience

SMART Service Desk

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

QuickTrials

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

SMART Service Desk

No in-app purchases

None

QuickTrials

No in-app purchases

Questions

Is SMART Service Desk free?
SMART Service Desk is free to download, with no in-app purchases.
Is QuickTrials free?
QuickTrials is free to download, with no in-app purchases.
Which has better reviews, SMART Service Desk or QuickTrials?
SMART Service Desk and QuickTrials are both rated 5.0 out of 5 on the App Store, from 1 and 1 ratings respectively.
Do SMART Service Desk or QuickTrials have ads?
Neither SMART Service Desk nor QuickTrials shows ads.
Which is updated more often, SMART Service Desk or QuickTrials?
SMART Service Desk ships an update every 2 months, and QuickTrials every 2 weeks. Most recently, SMART Service Desk was updated on November 1, 2026 and QuickTrials on November 2, 2026.

Other comparisons