Comparison

Grab vs OnTaxi

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Grab

This app provides a comprehensive suite of services across Southeast Asia, including ride-hailing, food and grocery delivery, and package delivery. It aims to be a one-stop solution for everyday needs, offering convenient booking and cashless payment options.

Highlights
  • Ride-hailing and taxi booking
  • Food delivery from restaurants
  • Grocery delivery from supermarkets
  • On-demand package delivery
  • Cashless mobile payments
  • Reward points for spending
Features
Currently charting
Read full description

Get everything you need with Grab — the leading ride-hailing, taxi, food delivery, and grocery app in Southeast Asia. We offer essential everyday services to over 670 million people across Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Cambodia, and Myanmar. Grab offers various ride-hailing options, including 4-wheel and 2-wheel rides, and taxi booking. There’s also a diverse range of services including food order delivery from restaurants, prompt package delivery, and groceries from supermarkets, making it a leading delivery platform. From ride-hailing to food and grocery delivery, Grab is your one-stop app for all your everyday needs in Southeast Asia. Book a ride for any occasion and budget Order a ride on Grab, the top ride-hailing and taxi app in Southeast Asia. Choose from a variety of transport modes, including cars, motorbikes, and buses, and get matched with a professional driver in minutes. Food delivery for any craving GrabFood: a leading food delivery app that allows you to easily order food from your favourite restaurants and get it delivered to your doorstep, making it convenient and hassle-free Conveniently order food and groceries for delivery GrabMart is a convenient food delivery app that allows you to order groceries and handpicked fresh produce from your favourite supermarket. Secure and seamless cashless payments GrabPay: A safe and secure mobile wallet where you can easily pay for Grab services, such as food and grocery delivery and taxis, as well as at local merchants Reliable on-demand package delivery GrabExpress: Order affordable, fast, and reliable courier service with insurance for your items Rewards for using Grab GrabRewards: Order food, ride and earn reward points for every dollar you spend and use them to redeem deals in the GrabRewards catalog Grab is the only ride-hailing and food-delivery app you need. Whether you are searching for a taxi app, express food delivery, or grocery delivery, Grab has got you covered. In addition to our renowned ride-hailing, taxi, and food delivery services, we also strive to promote economic empowerment for everyone in the region. We provide financial services such as wealth management, lending, cashless payments, and insurance. Find out more about us at www.grab.com. Grab offers the ability for users to receive personalized targeted advertising, offers, and updates from Grab and its partners and communications/advertising from certain third-party apps based on activity on your devices. Users may exercise opt-out choices under the Privacy and Consent Management sections within Settings within the app. For further details, you may refer to our Privacy Policy at www.grab.com/privacy.

About

OnTaxi

Book a taxi or arrange courier delivery with this app. It operates in over 100 cities across Ukraine, offering fixed fares, multiple car classes, and convenient payment options. Plan complex routes and schedule rides in advance.

Highlights
  • Fixed ride fare before booking
  • Multiple car class options
  • Parcel delivery up to 20 kg
  • Cash, card, Apple Pay, Google Pay
  • Real-time car tracking
  • Multi-rides and multiple stops
  • Scheduled and pre-ordered rides
Features
Read full description

OnTaxi is a Ukrainian service for taxi orders and parcel delivery available in over 100 cities across Ukraine. In the app, you can place an online order, see the taxi fare before confirming, and track your ride on the map. Why OnTaxi: • Fixed taxi price — after confirmation, the fare does not change. • Choose a car class: Standard, Comfort, Business, Wagon, or Minivan. • Parcel delivery up to 20 kg — when you need transport for things, not only passenger rides. • Pay by cash, card, and Apple Pay. • See where the car is on the map and how it moves to the address. • Track your cab on the map, follow trip status, and see driver and vehicle details in the app. • Driver details and 24/7 support are available during the order. Useful OnTaxi features: • Schedule a ride for a specific time. • Order a cab for another person. • Add up to 5 stops for more complex routes without extra calls. • Multi-rides — up to 5 rides at the same time. • “My Addresses” for frequent locations. • “Plus or Minus” to adjust the trip price. • “Sober driver”, intercity taxi, corporate taxi, and cab options for everyday mobility. Use cases OnTaxi works for daily city rides, work routes, trips to a station or bus stop, night routes, intercity routes, and document or parcel transfers. Use it for a longer drive between cities or a late drive home. For regular rides, the main driver is predictability: you get the fare and route details before confirmation. Where OnTaxi works Taxis and courier deliveries are available in more than 100 cities in Ukraine. Among them are Kharkiv, Poltava, Sumy, Cherkasy, Kropyvnytskyi, Nikopol, Kramatorsk, Dnipro, and Pavlohrad. UA coverage is broad, so choose an address in your city to check availability. How to order a taxi: In the OnTaxi app, set your route points, choose a car class, payment method, and desired options. When the details look right, confirm the cab order and go. OnTaxi is a cab service for everyday rides and parcel deliveries: simple, clear, and predictable. Manage your taxi order, track its status, and keep trip details in one place through the app.

Screenshots

Grab4 screens
OnTaxi4 screens

Verdict

The call

The clearest difference is ads: OnTaxi at none against Grab's shown. OnTaxi also leads on monetization model (free vs free with in-app purchases) and review sentiment (50% vs 37%). Grab's advantage is ratings volume (255K vs 949) and chart position (#49 vs unranked). On price, rating, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.9 for Grab against 4.8 for OnTaxi. That said, the two scores are not equally well evidenced: Grab has 255K ratings behind it against 949, so its average is the more settled of the two. Written reviews are what separate them: 37% of Grab's written reviews are positive against 50% of OnTaxi's.

UpkeepUpdate frequency

Grab ships an update weekly, OnTaxi every 2 weeks. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.

Scorecard6 real differences · 5 level
Grab versus OnTaxi: the parameters behind the verdict, then further details
ParameterGrabOnTaxi
PriceFreeFree
Rating4.9 (255K ratings) — better4.8 (949 ratings)
Positive reviews36.6% of reviews50.0% of reviews — better
Number of ratings255K — better949
Update frequencyWeekly — betterEvery 2 weeks
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
Best chart rank#49 — better
DevicesiPhone, iPodiPhone, iPad, iPod — better
Requires iOS15.015.0
Further details — not scored
Size416 MB152 MB
Age rating12+4+
DeveloperGrab.comOnTaxi s.r.o.

Customer experience

Grab

All ratings254,907 ratings
Positive96.8%
Neutral1.2%
Negative2.0%
Written reviews3,143 reviews
Positive36.6%
Neutral6.0%
Negative57.4%

OnTaxi

All ratings949 ratings
Positive94.8%
Neutral1.5%
Negative3.7%
Written reviews50 reviews
Positive50.0%
Neutral2.0%
Negative48.0%

User reviews

Grab

From 255K App Store ratings

What we love

  • 👍 Convenient app for transportation and food delivery
  • 🚀 Fast and efficient service
  • 💰 Reasonable pricing compared to traditional taxis
  • 🤝 Friendly and helpful drivers
  • 🌟 Great overall user experience

Room to improve

  • 🐛 Unreliable driver availability and long wait times
  • 🤖 Poor customer service and lack of support
  • 💳 Issues with payment processing and billing
  • 🗺️ Inaccurate location tracking and mapping
  • 🔍 Difficulty finding and selecting pickup/drop-off points

OnTaxi

From 949 App Store ratings

What we love

  • 👍 Convenient and easy to use
  • 🚀 Fast and efficient service
  • 💎 High-quality cars and drivers
  • 🌟 Excellent overall service

Room to improve

  • 🚨 Unreliable app functionality
  • 💰 Expensive compared to alternatives
  • 🛑 Unresponsive customer support
  • 🤖 Issues with driver behavior and vehicle condition

Bugs and requests

Grab

Reported bugs

5 issues
  • App crashes and freezes
  • Incorrect order deliveries and cancellations
  • Inability to contact support or resolve issues
  • Discrepancies between app information and actual service
  • Unauthorized charges and payment problems

Requested features

5 requests
  • Ability to rate drivers after the trip
  • Option to block specific drivers
  • Improved communication between users and drivers
  • More transparency around pricing and fees
  • Seamless integration of international payment methods

OnTaxi

Reported bugs

3 issues
  • App crashes after recent update
  • Payment method reverts to cash unexpectedly
  • Incorrect driver location and arrival time estimates

Requested features

4 requests
  • Ability to tip drivers within the app
  • Integration with smart home/voice assistants
  • Improved location accuracy and navigation
  • Dark mode option for the app

In-app purchases

None

Grab

No in-app purchases

None

OnTaxi

No in-app purchases

Questions

Is Grab free?
Grab is free to download, with no in-app purchases.
Is OnTaxi free?
OnTaxi is free to download, with no in-app purchases.
Which has better reviews, Grab or OnTaxi?
Grab is rated higher. Grab averages 4.9 out of 5 from 255K ratings, while OnTaxi averages 4.8 from 949 ratings.
Do Grab or OnTaxi have ads?
Grab shows ads; OnTaxi does not.
Which is updated more often, Grab or OnTaxi?
Grab ships an update weekly, and OnTaxi every 2 weeks. Most recently, Grab was updated on September 24, 2026 and OnTaxi on September 22, 2026.

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