Grab User Reviews

What users say

Top reviews

Chiêu trò

Chào grab em là 1 người dùng và đã trải nghiệm grab rất lâu. Và hôm nay em rất bực. Tại sao đặt 32k ship cho 28p để giao. nhưng đợi 20p vẫn chưa nhảy đơn cho bên người bán. Vì lúc đó đã gần 22h nhưng đã qua 22h vì thấy chờ quá lâu hơn dự kiến em đã huỷ đơn và thêm 25k ship nữa. Nhưng vẫn bị giao trễ. Thiệt sự đơn rất gần em có thể chạy đi mua 57k cho 1km thì đáng chờ đợi 1 tiếng mới có không?? chiết khấu người bán, người dùng, và cả shipper như thế nhưng trải nghiệm chỉ càng ngày quá tệ:)
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Fee

Giá cước càng ngày càng cao, chi phí rất không hợp lý so với mức thu nhập trung bình thấp của người Vn

Grab here is so so fast

5 Stars for delivery service, Amazing!!!

Good app

Good convenient and easy

Best beef bowl ever

Wow! Best beef bowl ever . I can’t wait to try the Elyu eel bowl

Grab Taxi

In grab taxi category, some of the driver are so rude. The office side is taken the responsibility for this. Bad review for the grab taxi.

terrible customer service

through the worst customer service that we dealt with there’s an account issue. They will suspend it without talking to you say that your problem is fixed that your account is working and it does not beware they have changed their process. It is Singaporean. i’d rather surveillance you than to fix your issue.
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So Easy

Great app. Made our Bali stay and getting around so easy. It would have been nice to be able to choose English as the preferred language for receiving messages etc

First time user

Easy to use and very reliable. First time in Southeast Asia and made getting around and ordering food a breeze

Holding money when order is cancelled

They charge your card and if merchant cancels the order, they still hold money for long time, and you are waiting for ages to get the refund.

Kém

Càng ngày làm ăn càng mất dậy
Tiền thì cao hơn app khác đã đành
Tài xế cũng kém chất lượng, huỷ chuyến vô duyên, ăn nói thì vô học

Make it easier to tip

The Grab is Ai now and skips past tipping screen. Please fix

Customer service sucks

Had a minimal problem with the location, can’t edit the location and can’t contact customer service even when the order’s still processing. Had a missing item on my order and I can’t contact grab and their customer support; hence didn’t get any refund for it.

Very convenient and fast delivery

My kid got sick during the night in Koh Samui and I need a basic medication like paracetamol. I can’t think of any pharmacy that would be open at 5am. So I search on Grab app. And there you go! I ordered the medicine from a random minimart in the area and Grab driver picked it up an delivered less than half an hour. Thank you for your fast services.
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The app is so rude.

This app doesn't respect its users; they cancel trips almost immediately after you've confirmed them. I will delete this app and switch to another one!

Easy reliable and fast

Have used this app my entire trip in Vietnam and it’s been amazing! Highly recommend to foreigners visiting.

Helpful but full of errors and glitches

Driver can claim that customer did not arrive at pick up location, didn’t answer phone or respond to message, cancel ride and claim partial payment. Despite requesting a review, Grab ignored my evidence

Deleted human support

I cant trust grab anymore, have to rely on useless ai

Awesome service !!!!

I love the Grab app! I live in Florida and send food to my mom in Pattaya every couple days. I use grab for a ride to and from the airport and anywhere else. If I make a mistake - I call grab support and they are very helpful and knowledgeable. Grab support will fix my mistake instantly with no problems! Payment has been secure and accurate. Thanks
Always a pleasant experience with Grab!
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Bad service for the drivers

Travelled in Malaysia only for 5 days, yet I was scammed by drivers twice.