Digital Tide vs ThumbsUp Dashboard

With Digital Tide, each call from clients won’t go unanswered. The service allows you to control company calls, configure their routes, set up forwarding, integrate your CRM system with telephony, and more. Our mobile app is a convenient alternative to the Digital Tide web interface. You can access the service features anytime and anywhere. In the app, you can: Get an overview of the calls your employees received, made, or missed today. Find any conversation in the call history and listen to its recording. Analyze statistics for a custom period to identify patterns, such as trends in the decrease of missed calls. Create and edit employees and departments. To log in to the app, enter the username and password of a Digital Tide user.

ThumbsUp is a real-time customer feedback dashboard for business owners, store managers, operations teams, and customer experience professionals. Monitor customer satisfaction across locations, understand service performance, and turn touchless feedback into practical CX analytics. The mobile dashboard keeps important customer experience data available wherever your team works. Use ThumbsUp to: • Monitor real-time customer feedback and satisfaction scores • Track performance across branches, stores, and service locations • Compare locations, devices, employees, and shifts • Review feedback trends and historical customer experience analytics • Identify top-performing and underperforming locations • Receive alerts when customer satisfaction drops • Access reports and operational business intelligence • Monitor connected ThumbsUp feedback devices • Make faster, data-driven service decisions Built for multi-location operations ThumbsUp helps customer-facing businesses understand what is happening at the moment of service. Customers provide feedback through simple hand gestures using a compatible ThumbsUp touchless feedback device. Authorized managers can then securely review results in this customer feedback dashboard. Designed for: • Retail stores and supermarkets • Restaurants and cafés • Shopping centers and malls • Banks and financial service locations • Hotels and hospitality businesses • Clinics and healthcare service locations • Airports and service counters • Public service organizations Customer experience insights that support action See satisfaction scores from 0 to 100, compare performance across teams and locations, spot emerging issues, and follow customer feedback trends over time. ThumbsUp combines real-time feedback analytics, retail analytics, and operational monitoring in one clear dashboard. Key benefits: • Real-time customer experience visibility • One dashboard for multiple business locations • Customer satisfaction and feedback trend monitoring • Faster identification of service issues • Employee, shift, branch, and device comparisons • Mobile access to important CX analytics • Secure connection to the ThumbsUp analytics platform ThumbsUp is built for organizations that already use the ThumbsUp touchless feedback solution. An active business account and connected feedback device may be required. Learn more at https://thumbsup.digital