XCALLY Mobile vs Loopcom

XCALLY Mobile is a native application that seamlessly integrate the capabilities of XCALLY into agents’ smartphones, tablets, or smartwatches. With XCALLY Mobile agents are available anytime, anywhere. Exceed customer expectations with outstanding service on the move even with remote or on-call workers. Expand the reach of customer service beyond traditional call centers by leveraging the XCALLY Mobile for field technicians, external sales teams, or staff working in various locations. Work from anywhere with XCALLY Mobile Manage customer calls with all the functionalities agents need, including status management, call transfer and call recording. Cooperation Use the internal messenger to collaborate with colleagues, even when talking on the phone. Contact manager Deliver a seamless customer experience by providing your teams with visibility into contact information and the customer journey. Call history Keep track of every conversation and easily access call data Features: • Inbound and outbound calls • Internal messenger • Call recording • Call history • Warm and blind call transfer • Status settings • Queue view • Contact manager • Customer Journey

Loopcom is the business phone that lives in your pocket. It turns your iPhone into your office line - without giving out your personal number. CALLS THAT JUST WORK - Your business number rings your iPhone, at your desk or on the road - Full caller ID with your business contacts - Hold, transfer, and add-call, just like a desk phone - Calls keep working in the background and on the lock screen VOICEMAIL, VISUAL - See voicemails in a list and play them in any order - Caller, time, and duration at a glance - Download recordings when you need to keep them NEVER MISS A THING - Instant notifications for missed calls, messages, and new voicemail - Tap a notification and land exactly where you need to be TEAM MESSAGING - Message coworkers and customers from the same app - Shared business texting, so the whole team sees the thread Loopcom requires a Loopcom business phone account. Ask your administrator for an invite, or visit loopcom.net to get started.