Transit.Tracker vs RTC ACCESS

Transit Tracker puts public transit schedules, nearby departures, route stops, and trip plans on your device. Download the schedules for the cities you ride in, and Transit Tracker stores them on your iPhone. Once a city is downloaded, nearby stops, scheduled departures, route and stop search, and trip planning all work from the data on your device. Real-time predictions are added when the transit agency publishes them and you are online. Use Transit Tracker to: - Download the transit schedules you need from the Downloads screen, and update or delete them at any time - Download more than one city and see stops near you across all of them in one view - Find nearby bus, subway, light rail, commuter rail, ferry, and other transit stops - View scheduled departures, with real-time estimates where the agency provides them - Search routes and stops and see a route's stops and path on the map - Plan trips with the built-in trip planner, then tap any stop to see its departures - Save stops, and save trip plans exactly as they were planned - Use Apple Watch and widget support where available - Choose light, dark, or custom app themes Schedules come from the transit agencies and are stored on your device. Each download is a one-time transfer of the agency's published schedule; Wi-Fi is recommended for larger cities. Schedule data is replaced when you update a city, and the app tells you when a downloaded schedule is about to end. Coverage and feature availability vary by region. Schedules, routes, and real-time predictions depend on the data each transit agency publishes. Optional in-app purchases remove ads. You can also watch a short video to remove ads for an hour.

Using the RTC ACCESS Mobile App This app allows clients of the RTC ACCESS paratransit program to view vehicle ETA’s for same day trips as well as viewing and cancelling future trips. Login In order to login into the app you will be required to enter 3 pieces of PII (Personally Identifiable Information): Last Name, Customer Number and Date of Birth. (If you are unaware of your Customer Number or need to verify the information we have on file for you, please contact 775-348-5438.) If successfully logged in, you will be taken to the “My Ride” section. If your login attempt failed, you will see an Invalid Login message displayed. My Ride Once in the My Ride section, you will be able to view the details of your next trip for that day of service. These details include the pickup window, projected arrival time of the vehicle, vehicle type and the expected fare amount. Upcoming Trips The Upcoming Trips section displays trips for the day of service, as well as trips three days in the future. To view additional details about the trip, simply select the pickup window. From the trip details, you will also have the option to cancel the trip. Please be aware that clicking the cancel trip button immediately submits the cancel, this is not just a request. You may cancel a future trip and even a same day trip, unless that same day trip is within 1 hour of the pickup window. Upon cancelling, you will receive a cancellation success confirmation. **If attempting to cancel a trip within 1 hour of the pickup window you will be prompted to call Customer Service directly. My Account The My Account section displays your contact information, customer number and offers the option to change the color theme of the app to a darker contrast.