ReferralConnect vs Secure Conversations
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ReferralConnect
This mobile app helps long-term and post-acute care providers manage contacts, meetings, and track referrals and admissions. It provides tools to discover referral sources, focus marketing, and build relationships for new business. It functions as a field companion to a web client.
- Manage contacts and meetings
- Track referrals and admissions
- View agenda and schedule follow-ups
- Access stats and analytics
- Map feature for account addresses
- Field companion to web client
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Get the competitive edge you need to succeed with MatrixCare ReferralConnect. Add contacts, manage meetings, view accounts, track referrals/admissions and check your agenda on the go with the MatrixCare ReferralConnect mobile app. Designed specifically for long-term and post-acute care providers, ReferralConnect delivers robust tools and intelligence so you can discover hidden referral sources, focus your marketing efforts and build sustainable relationships that attract even more new business. This is a field companion application to the full MatrixCare ReferralConnect web client. To obtain the full experience of MatrixCare ReferralConnect, use the mobile app in conjunction with the web client. Everything you need for day-to-day field operation will be at your fingertips. • View Agenda • Complete activities • Schedule follow-ups • Access Stats and Claims-Based, Targeted Analytics • Map feature displays account address • Access referral/admission records • And much more. All available in the MatrixCare ReferralConnect iOS mobile app.
Secure Conversations
This HIPAA-compliant app enables secure messaging between healthcare providers within senior living environments. It facilitates enhanced communication and collaboration for faster response times and improved decision-making related to patient care.
- HIPAA-compliant messaging
- Secure communication
- Care team collaboration
- Resident-specific conversations
- Company directory access
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The HIPAA-compliant PointClickCare Secure Conversations application seamlessly integrates with the PointClickCare SaaS-based senior care platform. It provides clinicians with anytime access and communication with other care teams as it relates to patient care or general questions for overall improved decision making within Senior Living Environments. Using your iPhone or iPad, you can securely and conveniently message physicians, nurses, and staff members. Key benefits include: * enhanced communication and collaboration between care team members. * faster response times between healthcare providers through resident-specific or general conversations. * participation in HIPAA-compliant resident-specific and general conversations. * access to company directory to search contacts. To learn more about PointClickCare, please visit: http://www.pointclickcare.com/
Screenshots
Verdict
The clearest difference is rating: Secure Conversations at 4.7 against ReferralConnect's 3.9. Secure Conversations also leads on ratings volume (364 vs 7). ReferralConnect's advantage is review sentiment (50% vs 41%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Secure Conversations holds the better App Store score, 4.7 against 3.9. That said, the two scores are not equally well evidenced: Secure Conversations has 364 ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 50% of ReferralConnect's written reviews are positive against 41% of Secure Conversations's, so the app with the better star average is not the one people write more warmly about.
ReferralConnect ships an update every 5 weeks, Secure Conversations monthly. The most recent releases landed on September 20, 2026 and September 19, 2026 respectively.
| Parameter | ReferralConnect | Secure Conversations |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (7 ratings) | 4.7 (364 ratings) — better |
| Positive reviews | 50.0% of reviews — better | 41.4% of reviews |
| Number of ratings | 7 | 364 — better |
| Update frequency | Every 5 weeks | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 57 MB | 72 MB |
| Age rating | 4+ | 17+ |
| Developer | SigmaCare | PointClickCare |
Customer experience
ReferralConnect
Secure Conversations
Bugs and requests
ReferralConnect
Not enough reviews yet to summarise bugs or requests.
Secure Conversations
Reported bugs
45 issues- Notifications do NOT work
- No badge indicator
- Notifications not classified as Time Sensitive or direct messages
- Notifications are slipshod at best
- Notifications don't work
Show 40 moreShow fewer
- Only get half the notifications
- Worse after update
- Member leaves group chat, receive notification
- Any time a member leaves a group chat I receive a notification
- See messages from all kinds of other facilities
- Unless specifically added to a thread, no way to see conversations only for my specific facility/patients
- Does not work with my work iPad device
- Providers are unable to receive any conversations from the staff at the home
- Receive the notifications but the next screen is blank
- Glitching when opening the program
- Login process is too long
- No way to know of new message on iPhone
- Cannot copy and paste information needed
- Unable to see clearly what messages are resolved/read
- Unable to create a rounding list to follow up on messages for patient care
- Can no longer send secure photo messages
- Constantly getting error
- Constantly crashes
- Can't log in or access
- Constantly having to reinstall it
- The audio notifications are slipshod at best
- It should allow me to cut and paste
- It should incorporate medical terms on key board memory
- It should allow us to create smart phrases
- I wish there’s a search bar when I looked for “Other”
- It would be better if I can search on the other messages and add on instead of making a new one
- Still have concerns about messages open and another residents chart
- Works ok. Notifications do not work which mostly defeats the purpose.
- This app is not user friendly, it’s cumbersome to use, I don’t see why you have to sign in so often when my phone has a password to get onto it, and it seems that I only get half the notifications that I have a new message.
- When creating a new message it should save which building I’m apart of, not make me input it every time.
- It got worse. Can’t copy and paste information needed. Adds liability to all people in conversation when you end and create a progress note. Unable to see clearly what messages are resolved/read. Unable to create a rounding list to follow up on messages for patient care.
- Can no longer send secure photo messages. Constantly getting error. Old app was much better and user friendly.
- Please bring back the old version- this app constantly crashes, can’t log in or access and constantly having to reinstall it.
- Ever since the recent update, any time a member leaves a group chat I receive a notification via the app. Previously I would only be notified when a new message was sent to me. Now I get dozens of notifications per day for my nursing home practice. This is extremely redundant, irrelevant and annoying. Please fix this right away. Thank you
- This was supposed to be an upgrade for instant, secure messaging for PointClickCare but it really stinks!! There is no way to search, I am able to see messages from all kinds of other facilities, and unless I am specifically added to a thread, there is no way to see conversations only for my specific facility/patients. It doesn’t work with my work iPad device—I have to use a separate app to see the messages. This is absolutely terrible! Bring back the old Tiger Text capability!!
- I am a medical director at a nursing home. My providers are unable to receive any conversations from the staff at the home. We receive the notifications but the next screen is blank. This is dangerous! Our administrator called for support and they told us just to delete and reinstall the app. Of course this didn’t resolve the issue. Please fix this quickly!
- This is the second time I’m having to uninstall and reinstall this program due to glitching when opening the program. The older way was way more efficient and didn’t interrupt workflow. Now, I have to open another app while I’m trying to do med reconciliations or ordering/changing medications if I see that I have new notifications that need addressed instead of staying on the same screen. Keeping the messaging program within PCC was better overall.
- A long way off from being user friendly. Question if the developers even tested or use the app regularly. For the developers to fix: 1- Login. Way too log of a process on my already secure device. I have to enter my 14 character password each time; pw used to be 8 characters or a 4 digit PIN. Better yet, like tiger text, omit the unnecessary login altogether (should have permanent long in if not “logged off, closed app, or similar). 2- Need notifications NOW. I used badges to notify of new messages. There is no way to know of new message on iPhone. Now I have to login each time, over bearing login process as a above, to “check” IF new messages. Nurses end up personally texting me to notify of new “secure” conversation. Have set my time management to only checking conversations am and pm, to avoid timely, unnecessary, ridiculous process. 3- No stored password ability on app to quickly sign on. Issue above. 4- No “return” button on text pad to sort out paragraphs or bullet orders. 5- Has emoji left corner button, but really can’t send emojis. Positives 1- slightly better than nothing. 2- voice record button works.
- Unbelievably bad. I can’t imagine how this company feels this is functional. Much worse than previous version. Our facility may not even be able to use this.
- Point click care previously utilized tiger text as a secure messaging platform. Secure conversations is a terrible replacement! Tiger text was efficient secure and easy to use. Secure conversations is an intuitive, difficult to message with, and requires frequent logins.
Requested features
12 requests- Option to send photos
- Allow cut and paste
- Incorporate medical terms on keyboard memory
- Create smart phrases
- Search bar for 'Other' messages
Show 7 moreShow fewer
- Ability to search on other messages and add on instead of making a new one
- Dark mode option
- Permanent login if not logged off or app closed
- Badge indicator for new messages
- Save building when creating a new message
- Return button on text pad for paragraphs or bullet orders
- Ability to send emojis
In-app purchases
ReferralConnect
No in-app purchases
Secure Conversations
No in-app purchases
Questions
Is ReferralConnect free?
Is Secure Conversations free?
Which has better reviews, ReferralConnect or Secure Conversations?
Do ReferralConnect or Secure Conversations have ads?
Which is updated more often, ReferralConnect or Secure Conversations?
Other comparisons
