TeamViewer QuickSupport vs Mimecast Security Agent

WHAT’S NEW: • Full control over sessions To allow your partner to connect to your device, simply enter the code they provided into the ‘Join Session’ box. You control access to your device and end the session whenever you choose. • Easy for your eyes and your battery You asked, we listened. QuickSupport now features dark mode for a more comfortable experience and better battery life. • Rotate your screen with ease Vertical or horizontal — the app adapts seamlessly to your preferred orientation. • Get onboard quickly Discover all the new UI features with our guided tour, making it easy to get started. • Improved transparency Connect only with users you trust. The app will provide you with user details, such as name, email, country, and license type, so you can verify the identity before granting access to your device. The QuickSupport app by TeamViewer allows you to get instant IT support for your iPhone or iPad. In just a few easy steps, QuickSupport enables your trusted remote partner to connect to your device to: • provide IT support • transfer files back and forth • communicate with you via chat • view device information • adjust WIFI settings, and much more. It can receive connection requests from any device (desktop, web browser or mobile). TeamViewer applies the highest security standards to your connections, ensuring you are always in control of granting access to your device and establishing or ending sessions. To establish a connection to your device, you need to do the following: 1. Open the app on your screen. Connections can't be established if the app is running in the background. 2. Share your ID with your partner or enter a code into the ‘Join Session’ box. 3. Accept the connection request every time. Without your explicit permission, the connection can’t be established. QuickSupport is available to install on any device and model, including Samsung, Nokia, Sony, Huawei, Lenovo, Honeywell, Zebra, Elo, MobileBase, Fujitsu, Philips, Hisense, Doro, TCL and many more. Key features include: • Trusted connections (user account verification) • Session codes for fast connections • Dark mode • Screen rotation • Remote control • Chat • View device information • File transfer • App list (Start/Uninstall apps) • Push and pull Wi-Fi settings • View system diagnostic information • Real-time screenshot of the device • Store confidential information into the device clipboard • Secured connection with 256 Bit AES Session Encoding. Quick startup guide: 1. Your session partner will send you a personal link to the QuickSupport application. Clicking the link will start the app download. 2. Open the QuickSupport app on your device. 3. You will see a prompt to join a session created by your remote partner. 4. When you accept the connection, the remote session will begin. "Information on Optional Access* ● Microphone: Fill the video feed with audio, or used to record message or session *You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access."

**Important Information*** The Mimecast Security Agent (MSA) is for corporate use and only works with the Mimecast Web Security service which is licensed separately. The iOS device it is deployed or downloaded to must be in Supervised mode. Overview Mimecast Web Security is designed to protect your organization's employees against malicious and inappropriate websites based on configurable policies and Mimecast’s threat intelligence capabilities. Protecting at the DNS level, and using an intelligent proxy to analyze suspicious sites, Mimecast Web Security is fast to setup and simple to manage. The Mimecast Security Agent (MSA) for iOS ensures that web access from iOS devices is always protected, whether used in the office, at home or from just about anywhere in the world. Users can check the agent status to know whether they’re protected and see recent blocked activities. They will also see a device notification if using an app that connects to a domain that is blocked by corporate policy or if it is harmful. EMM Support This app must be deployed via an Enterprise Mobility Management (EMM) platform that supports the AppConfig standard, giving the administrator the ability to enforce corporate security policies. The iOS device that the agent is deployed to must be in Supervised mode. Apple Device Enrolment Program (DEP) and Apple Configurator 2 are supported.