TeamViewer QuickSupport vs Nureva App

WHAT’S NEW: • Full control over sessions To allow your partner to connect to your device, simply enter the code they provided into the ‘Join Session’ box. You control access to your device and end the session whenever you choose. • Easy for your eyes and your battery You asked, we listened. QuickSupport now features dark mode for a more comfortable experience and better battery life. • Rotate your screen with ease Vertical or horizontal — the app adapts seamlessly to your preferred orientation. • Get onboard quickly Discover all the new UI features with our guided tour, making it easy to get started. • Improved transparency Connect only with users you trust. The app will provide you with user details, such as name, email, country, and license type, so you can verify the identity before granting access to your device. The QuickSupport app by TeamViewer allows you to get instant IT support for your iPhone or iPad. In just a few easy steps, QuickSupport enables your trusted remote partner to connect to your device to: • provide IT support • transfer files back and forth • communicate with you via chat • view device information • adjust WIFI settings, and much more. It can receive connection requests from any device (desktop, web browser or mobile). TeamViewer applies the highest security standards to your connections, ensuring you are always in control of granting access to your device and establishing or ending sessions. To establish a connection to your device, you need to do the following: 1. Open the app on your screen. Connections can't be established if the app is running in the background. 2. Share your ID with your partner or enter a code into the ‘Join Session’ box. 3. Accept the connection request every time. Without your explicit permission, the connection can’t be established. QuickSupport is available to install on any device and model, including Samsung, Nokia, Sony, Huawei, Lenovo, Honeywell, Zebra, Elo, MobileBase, Fujitsu, Philips, Hisense, Doro, TCL and many more. Key features include: • Trusted connections (user account verification) • Session codes for fast connections • Dark mode • Screen rotation • Remote control • Chat • View device information • File transfer • App list (Start/Uninstall apps) • Push and pull Wi-Fi settings • View system diagnostic information • Real-time screenshot of the device • Store confidential information into the device clipboard • Secured connection with 256 Bit AES Session Encoding. Quick startup guide: 1. Your session partner will send you a personal link to the QuickSupport application. Clicking the link will start the app download. 2. Open the QuickSupport app on your device. 3. You will see a prompt to join a session created by your remote partner. 4. When you accept the connection, the remote session will begin. "Information on Optional Access* ● Microphone: Fill the video feed with audio, or used to record message or session *You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access."

Save IT time and resources with the Nureva® App, which makes setting up HDL audio systems incredibly easy. The app guides you through installation, provides device updates with one click and makes it simple to optimize and customize both the in-room and remote audio experiences. The Nureva App is included with our HDL310 and HDL410 audio systems at no extra charge. These systems are ideal for larger meeting rooms and classrooms, offering both pro AV performance AND plug and play simplicity — an unbeatable combo. This is made possible by patented Microphone Mist™ technology, which fills spaces with thousands of virtual mics and produces sound location data for easy camera tracking and switching. Nureva App features Device setup and updates • Acoustic check — Use an iPhone or iPad to quickly measure room acoustics and get a score to inform your microphone and speaker bar locations, avoiding the hassle of post-installation issues. • Device setup tool — Follow a helpful guide to installing and configuring your HDL310 or HDL410 system. • Coverage map — See sound events in real time to better understand the microphone pickup in your room. • Device updates — Easily update your HDL310 or HDL410 system with a single click of a button. • Static IP — Define a static IP address for your HDL310 or HDL410 system. Advanced audio settings • Teams and Zoom audio settings — Easily apply recommended settings for Teams Rooms and Zoom Rooms. • Dynamic boost — Select a stronger speaker output for noisier spaces and improve the intelligibility of a variety of audio sources. • Adaptive Voice Amplification — Amplify a talker’s voice in the room while still enabling full-room mic pickup so remote participants hear everything. Adaptive Voice Amplification works with a range of external mics, including the headset, handheld, lavalier, gooseneck and omnidirectional types. • Audio processing settings — Change echo reduction, adjust noise reduction or recalibrate your space. • Auxiliary port options — Adjust the auxiliary ports on the connect module for use with other devices. • USB port options — Select the USB speed that matches your host computer or device. • Room control — Allow users to manage simple audio settings without giving access to other app features. Automated camera switching • AI-enabled voice detection — Improve camera switching with an AI-enabled algorithm that cleverly differentiates between human voices and background sounds. • Camera zones — Create up to three zones to automate switching using any brand of USB or HDMI camera. • Room profiles — Add up to three unique room profiles for different camera switching setups. • Integration settings — Easily configure local integrations for cameras and control systems. Troubleshooting • Troubleshooting tools — Download logs or contact support right from the Nureva App. • Network check — Quickly see if you’re experiencing any connectivity issues. • Reset and restart — Return your device to default settings or restart it with a click. • Room status indicators — Spot network and device connectivity issues at a glance. The Nureva App is part of a comprehensive software and services offering designed to keep your rooms running smoothly. When you purchase an HDL310 or HDL410 audio system, you also get Nureva Console (cloud-based management and monitoring), Nureva Developer Toolkit (local and cloud-based APIs) and a 2-year subscription to Nureva Pro (value-added services and support). Explore the Nureva App user guide: https://www.nureva.com/guides/nureva-app