Hartford 311 vs Access Comcate

The Hartford 311 is the City of Hartford, CT’s non-emergency call center and service request tool. This app allows residents and visitors alike to report non-emergency issues related to safety, wellness, and quality of life concerns. There are a multitude of benefits for users who choose to download the app such as: •The ability to submit items such as potholes, report a dead animal in the street, or notify the city of a streetlight outage so that it may be passed on to the utility company for repairs. •Tenants can report concerns related to their apartment unit when a landlord becomes unresponsive to their repair requests. •Residents or visitors to the city can report illegal dumping of household items such as couches, mattresses, furniture to car tires, or a home that has become blighted and in disrepair. The app also allows users to either enter an address or tag their current location to report the issue at hand. By using the app, users can submit service requests directly to the City staff and responsible department 24/7 from the palm of their hand. Users can also take and upload a photo of the issue they are reporting. App users will be able to see a record of the cases they submitted as well as search for any case using a case number. Users will also have the ability to get status updates and follow along as the issue is addressed.

Whether it's a pothole, graffiti, or a request for information, residents can submit in minutes. Photo-first, location-confirmed, and routed directly to your team for resolution. Before submitting, residents can check the map to see what's already been reported nearby and follow an existing issue instead of creating a duplicate, reducing noise for staff and keeping requests moving faster. Once submitted, residents stay in the loop with two-way messaging, status tracking, and notifications without ever leaving the app. What residents can do: • Submit requests fast, photo-first • See nearby reports on the map before submitting • Follow issues and avoid duplicates • Reply to staff updates from the app • Track all requests in one place • Submit anonymously when available • Sign in with email, phone, Google, or Apple Comcate gives your community a modern, accessible front door for resident service requests and gives your agency a credible, polished mobile presence from day one. Your community deserves a city that responds. Comcate makes that visible.