Ask Mountain View Mobile vs Access Comcate

Whether the issue is graffiti, a pothole or a request for information, you can be part of the solution by being City Hall’s eyes in the community. Identifying and reporting the issues you come across in your day helps make City Hall aware of important issues and helps them to be responsive to the needs of the community. •Just point, click and submit real-time information on issues •Attach a photograph to illustrate the problem •Assign the location of the issue or the software auto-assigns it for you City Staff will receive your case immediately and you can even use your iPhone to check on the status and receive messages from City Staff on your request as it is processed.

Whether it's a pothole, graffiti, or a request for information, residents can submit in minutes. Photo-first, location-confirmed, and routed directly to your team for resolution. Before submitting, residents can check the map to see what's already been reported nearby and follow an existing issue instead of creating a duplicate, reducing noise for staff and keeping requests moving faster. Once submitted, residents stay in the loop with two-way messaging, status tracking, and notifications without ever leaving the app. What residents can do: • Submit requests fast, photo-first • See nearby reports on the map before submitting • Follow issues and avoid duplicates • Reply to staff updates from the app • Track all requests in one place • Submit anonymously when available • Sign in with email, phone, Google, or Apple Comcate gives your community a modern, accessible front door for resident service requests and gives your agency a credible, polished mobile presence from day one. Your community deserves a city that responds. Comcate makes that visible.