311 Berkeley vs Access Comcate

With the Berkeley311 app, City information and services are conveniently accessible through your mobile device! This app allows you an easy way to submit Non-Emergency service requests directly to City staff. This is the fastest way to receive status updates, additional communications and notifications when your issue or question is resolved. If you do not want to use this app, then please call 311. IMPORTANT NOTE: Concerns are addressed during business hours (M-F; 8:30a.m. – 4:30p.m.), NOT on a 24/7 basis or during holiday hours. If you have an emergency, please call 9-1-1.

Whether it's a pothole, graffiti, or a request for information, residents can submit in minutes. Photo-first, location-confirmed, and routed directly to your team for resolution. Before submitting, residents can check the map to see what's already been reported nearby and follow an existing issue instead of creating a duplicate, reducing noise for staff and keeping requests moving faster. Once submitted, residents stay in the loop with two-way messaging, status tracking, and notifications without ever leaving the app. What residents can do: • Submit requests fast, photo-first • See nearby reports on the map before submitting • Follow issues and avoid duplicates • Reply to staff updates from the app • Track all requests in one place • Submit anonymously when available • Sign in with email, phone, Google, or Apple Comcate gives your community a modern, accessible front door for resident service requests and gives your agency a credible, polished mobile presence from day one. Your community deserves a city that responds. Comcate makes that visible.