PGH311 vs TrustLoop by QualGent

The City of Pittsburgh 311 Customer Service Center is proud to connect residents to vital non-emergency services to improve the lives of residents and visitors. The 311 team processes over 100,000 service requests per year to help keep all 90 neighborhoods safe and clean.   Examples of commonly requested services include pothole repair, missed trash or recycling pick-up, weeds and debris, and many more.   Use the app to submit your request, and it will be automatically routed to the department responsible for response. The app also provides an easy way to track updates to service requests and see other active service requests throughout the city.

TrustLoop turns the bug you just hit into a report your team can act on. Capture what went wrong, share the full story, and move from "did anyone else see this?" to "shipped" without the back-and-forth. Built for product teams, QA engineers, and anyone who lives between "spotted a bug" and "filed a ticket." WHY TEAMS USE TRUSTLOOP • Stop losing context. Every capture carries the story behind the issue — what happened, what you saw, and the conditions you saw it under. Your team doesn't have to ask "what build were you on?" twice. • Move from issue to fix, faster. Send what you captured straight to the tools your team already lives in. Engineers see the full story inside the ticket, not buried in a thread. • Turn one-off bugs into reusable tests. Save the captures that mattered as test cases your team can run on every release. Stop re-discovering the same regressions. • Stay in flow. Capture from anywhere, on any screen, without breaking what you're doing. The capture is the report. • Hand off cleanly. Share with a teammate, a triage channel, or your tracker — the full story travels with the link. No more screenshot-and-pray. WHO IT'S FOR • Product teams shipping weekly and tired of bug reports that say "it broke" • QA engineers catching regressions before customers do • Engineering managers who want repros they can act on, not screenshots they have to chase • Designers spotting visual issues on staging builds THE QUALGENT WORKSPACE TrustLoop pairs with the QualGent web workspace, where captures live, get triaged, and route to your team's existing tools. Sign in with your work email to get started. REQUIRES • A QualGent account (free — sign up with your work email at app.qualgent.ai) • iOS 17.0 or later PRIVACY TrustLoop only captures when you explicitly start a capture. We never run in the background. Full details in our Privacy Policy.