replyn.io vs Zavis

Manage all your customer conversations from WhatsApp, Instagram, Facebook Messenger, and TikTok in one unified inbox. UNIFIED MULTI-CHANNEL INBOX View and reply to messages from WhatsApp, Instagram DMs, Facebook Messenger, and TikTok — all in one place. No more switching between apps. POWERFUL FILTERS Filter conversations by: • Channel (WhatsApp, Instagram, FB, TikTok) • Status (Open, Closed, Snoozed) • Assignee (Mine, Unassigned, Team member) • Lifecycle stage • Unreplied messages only RICH MESSAGING • Send text, images, videos, audio, and files • Reply to specific messages • Use snippets for quick responses • Send WhatsApp templates • Access saved files and media CONVERSATION MANAGEMENT • Mark conversations as Open, Closed, or Snoozed • Assign chats to team members • Add internal notes (invisible to customers) • Track contact lifecycle stages • View full activity history ORDER MANAGEMENT • Create orders directly from conversations • Add products with quantities and pricing • Set delivery method and address • Track payment status • Update order status in real-time TEAM COLLABORATION • See team member presence status • Assign conversations to the right person • Switch between workspaces • View who's handling what SEARCH EVERYTHING • Search contacts by name, phone, or email • Search message content across all conversations • Jump directly to any conversation REAL-TIME UPDATES • Instant message notifications • Live conversation updates • Connection status indicator Perfect for teams managing customer support, sales inquiries, and order fulfillment across multiple social channels.

Zavis brings your customer conversations to your pocket. Stay connected with customers and your team wherever you are — reply to messages, take calls, and keep every conversation moving without being tied to a desk. Built for support and sales teams, the Zavis app gives agents a fast, focused mobile workspace for the Zavis customer engagement platform. What you can do: - Unified inbox — view and reply to customer conversations across your connected channels in one place. - Live chat & messaging — send text, images, audio, video, and files. - Voice calls — make and receive calls right from the app. - Contacts — look up customer details and history before you reply. - Real-time notifications — know the moment a new message or assignment arrives, so nothing slips through. - Team collaboration — assign conversations, switch between teams and accounts, and stay organized. - Powerful search — find conversations, contacts, and messages in seconds. Whether you're handling support requests, following up on leads, or jumping on a quick call, Zavis helps your team respond faster and deliver a better customer experience — from anywhere. Note: Zavis requires an account on your organization's Zavis workspace. Please contact your administrator to get started.