Comparison

Zoho Desk vs Microsoft Azure

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zoho Desk

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

Highlights
  • Mobile ticketing system
  • Ticket prioritization
  • Contextual ticket information
  • Team collaboration
  • Push notifications
  • Time tracking
Read full description

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

About

Microsoft Azure

Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.

Highlights
  • Monitor cloud resource status
  • View critical metrics
  • Receive notifications and alerts
  • Start/stop VMs
  • Manage web apps
Features
Read full description

The Microsoft Azure app helps you keep track of your resources while on-the-go: • Stay connected to the cloud and check status and critical metrics anytime, anywhere • Stay informed with notifications and alerts about important health issues • Stay in control of your resources and take corrective actions, like starting and stopping VMs and web apps -------------------- Microsoft collects data to operate effectively and provide you with the best experiences in our products. This mobile application may collect personal information, for example, the email address used to log in. We do not share this personal information with third-parties without your consent. We do not use your information for marketing purposes. If you do not agree with Microsoft collecting this data, please do not log into the application and delete it from your device.

Screenshots

Zoho Desk4 screens
Microsoft Azure4 screens

Verdict

The call

The clearest difference is monetization model: Microsoft Azure at free against Zoho Desk's free with in-app purchases. Zoho Desk's advantage is review sentiment (53% vs 29%). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for Zoho Desk against 4.8 for Microsoft Azure. Both are backed by a comparable volume of ratings — 1.6K and 2.8K respectively. Written reviews are what separate them: 53% of Zoho Desk's written reviews are positive against 29% of Microsoft Azure's.

UpkeepUpdate frequency

Zoho Desk ships an update every 2 weeks, Microsoft Azure every 3 weeks. The most recent releases landed on October 21, 2026 and October 22, 2026 respectively.

Scorecard2 real differences · 8 level
Zoho Desk versus Microsoft Azure: the parameters behind the verdict, then further details
ParameterZoho DeskMicrosoft Azure
PriceFreeFree
Rating4.7 (1.6K ratings)4.8 (2.8K ratings) — better
Positive reviews52.8% of reviews — better28.7% of reviews
Number of ratings1.6K2.8K — better
Update frequencyEvery 2 weeks — betterEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.016.0
Further details — not scored
Size217 MB113 MB
Age rating4+4+
DeveloperZoho CorporationMicrosoft Corporation

Customer experience

Zoho Desk

All ratings1,636 ratings
Positive93.2%
Neutral2.5%
Negative4.3%
Written reviews180 reviews
Positive52.8%
Neutral11.1%
Negative36.1%

Microsoft Azure

All ratings2,799 ratings
Positive94.9%
Neutral1.3%
Negative3.9%
Written reviews188 reviews
Positive28.7%
Neutral14.4%
Negative56.9%

User reviews

Zoho Desk

From 1.6K App Store ratings

What we love

  • 🚀 Efficient app for managing tickets on the go
  • 👍 Easy to use interface
  • 🔒 Secure and reliable
  • 💡 Integrates well with Zoho Desk web version

Room to improve

  • 🐛 Crashes and bugs, especially with certain ticket features
  • 🔍 Limited functionality compared to web version
  • 🔔 Notification issues, such as not receiving alerts for new tickets
  • 🔧 Poor customer support responsiveness

Microsoft Azure

From 2.8K App Store ratings

What we love

  • 💡 Streamline services with the cloud
  • 👍 Surprisingly doesn't suck
  • 👍 Great app for managing Azure cloud

Room to improve

  • 🐛 Crashes, freezes, and bugs
  • 🚫 Limited functionality, read-only
  • 🚫 Useless, can't do anything meaningful
  • 🚫 Doesn't work with newer iOS versions

Bugs and requests

Zoho Desk

Reported bugs

4 issues
  • Ticket links not opening the app
  • Widgets not displaying correct information
  • Ticket assignment issues, where assignments revert to unassigned
  • Crashes when opening certain ticket tabs

Requested features

5 requests
  • Drag and drop functionality for inserting images and data
  • Inline image editing capabilities
  • Knowledge base access and article management
  • Deeper customization options for dashboard and views
  • Ability to delete or edit sent responses

Microsoft Azure

Reported bugs

3 issues
  • Login issues, can't sign in
  • Face ID crashes the app
  • Blank/black screen after updates

Requested features

4 requests
  • Add billing and cost management
  • Integrate Azure AD and DevOps
  • Allow creating/editing resources
  • Improve cloud shell experience

In-app purchases

None

Zoho Desk

No in-app purchases

None

Microsoft Azure

No in-app purchases

Questions

Is Zoho Desk free?
Zoho Desk is free to download, with no in-app purchases.
Is Microsoft Azure free?
Microsoft Azure is free to download, with no in-app purchases.
Which has better reviews, Zoho Desk or Microsoft Azure?
Microsoft Azure is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while Microsoft Azure averages 4.8 from 2.8K ratings.
Do Zoho Desk or Microsoft Azure have ads?
Neither Zoho Desk nor Microsoft Azure shows ads.
Which is updated more often, Zoho Desk or Microsoft Azure?
Zoho Desk ships an update every 2 weeks, and Microsoft Azure every 3 weeks. Most recently, Zoho Desk was updated on October 21, 2026 and Microsoft Azure on October 22, 2026.

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