Zoho Desk vs Percent Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zoho Desk
This award-winning help desk software provides a flexible and efficient ticketing system for mobile devices. It helps you resolve customer issues with ease, organize tickets, and collaborate with your team on the go.
- Mobile ticketing system
- Ticket prioritization
- Contextual ticket information
- Team collaboration
- Push notifications
- Gesture-based actions
- Time tracking
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Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Percent Mobile
This app enables seamless connection to a desktop point-of-sale system. Manage inventory, departments, and user accounts remotely from any location. Ideal for businesses needing on-the-go operational control.
- Connect to Percent POS Desktop
- Add/update items
- Manage departments
- Control user accounts
- Remote access
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Allow Percent Mobile to connect to your Percent POS Desktop Application and allow you and your employees to add/update Items, Departments, and Users from anywhere.
Screenshots
Verdict
The clearest difference is rating: Zoho Desk at 4.7 against Percent Mobile's 3.0. Zoho Desk also leads on update cadence (every 2 weeks vs every 4 months) and ratings volume (1.6K vs 6). Percent Mobile's advantage is iOS requirement (14.2 vs 16.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Zoho Desk holds the better App Store score, 4.7 against 3.0. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 53% of Zoho Desk's written reviews are positive against 50% of Percent Mobile's.
Zoho Desk ships an update every 2 weeks, Percent Mobile every 4 months. The most recent releases landed on November 8, 2026 and November 3, 2026 respectively.
| Parameter | Zoho Desk | Percent Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (1.6K ratings) — better | 3.0 (6 ratings) |
| Positive reviews | 52.8% of reviews — better | 50.0% of reviews |
| Number of ratings | 1.6K — better | 6 |
| Update frequency | Every 2 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 14.2 — better |
| Further details — not scored | ||
| Size | 245 MB | 75 MB |
| Age rating | 4+ | 4+ |
| Developer | Zoho Corporation | Danny Hernandez |
Customer experience
Zoho Desk
Percent Mobile
Bugs and requests
Zoho Desk
Reported bugs
4 issues- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs
Requested features
5 requests- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses
Percent Mobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Zoho Desk
No in-app purchases
Percent Mobile
No in-app purchases
