Zoho Desk vs Peppermint Services
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zoho Desk
This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.
- Mobile ticketing system
- Ticket prioritization
- Contextual ticket information
- Team collaboration
- Push notifications
- Time tracking
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Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Peppermint Services
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Revolutionize Your Operations with the Peppermint Services App! Stay connected to your intelligent service robots like never before. The Peppermint Services app empowers you to monitor and manage your assets in real-time, making it easier than ever to optimize your workflows. Key Features: Real-time Live Location tracking for your Robots. Real-Time Alerts: Receive instant updates from your robots to ensure seamless operations. Asset Insights: Access detailed usage information to track performance and maximize efficiency. Customizable Notifications: Enable or disable alerts for specific assets based on your preferences. Stay In Control: Get push notifications to stay informed about your robots’ status, anytime, anywhere. Session Reports: View each robot’s session history with detailed insights for every session. Account Recovery: Securely reset your password with our new recovery feature. Seamless Login Experience. At Peppermint Robotics, we’re dedicated to automating mundane, repetitive workflows in commercial and industrial environments. Let the Peppermint Services app take your operations to the next level with smarter robot management. Download now and transform the way you work!
Screenshots
Verdict
Zoho Desk and Peppermint Services are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Zoho Desk ships an update every 10 days, Peppermint Services weekly. The most recent releases landed on September 21, 2026 and September 5, 2026 respectively.
| Parameter | Zoho Desk | Peppermint Services |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (1.6K ratings) — better | — |
| Positive reviews | 52.8% of reviews | — |
| Number of ratings | 1.6K — better | — |
| Update frequency | Every 10 days | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 214 MB | 48 MB |
| Age rating | 4+ | 4+ |
| Developer | Zoho Corporation | Aubotz Labs Private Limited |
Bugs and requests
Zoho Desk
Reported bugs
4 issues- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs
Requested features
5 requests- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses
Peppermint Services
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Zoho Desk
No in-app purchases
Peppermint Services
No in-app purchases









