Zoho Desk vs FleetLive AI

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

FleetLive AI gives you live visibility into your fleet and drivers, with powerful video, AI-driven safety detection, and real-time operations tools—right from your phone. Live video & real-time visibility • Watch up to 6 live video streams simultaneously • Live vehicle location and status updates on the map • Request and playback video directly from the device AI safety events & alert review • Detect safety events like phone use, distraction, no seat belt, tailgating, collision warnings, and more • Structured alert review workflow for follow-up and coaching • Link video to events for instant context Driver engagement & communication • Manage drivers • Chat with drivers directly in the app • Coach drivers with video and event feedback Operational KPIs & vehicle data • Fleet Dashboard with key performance indicators • Support for vehicle engine data (device-dependent): ignition, odometer, fuel level, RPMs, engine hours, DTC codes, vehicle battery, engine temperature, and more Media Library & powerful filters • Search media by event type, video/photos, vehicles, groups, and time • Find exactly what you need—fast Designed for fleet managers who need real-time command, visibility, and safety-driven operations.