Comparison

Zoho Desk vs OneStack360

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zoho Desk

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

Highlights
  • Mobile ticketing system
  • Ticket prioritization
  • Contextual ticket information
  • Team collaboration
  • Push notifications
  • Time tracking
Read full description

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

About

OneStack360

Features
Read full description

App Description OneStack360 is a powerful all-in-one field service management solution designed to simplify your business operations and improve team productivity. Whether you are managing field staff, assigning jobs, or tracking progress, OneStack360 brings everything together in a single, easy-to-use platform that helps you stay organized and in control. What You Can Do Manage jobs efficiently by creating, assigning, and tracking tasks Coordinate your team and monitor their activities Track job progress in real time Plan and schedule work effectively Access your data securely from anywhere Built for Productivity OneStack360 is designed with simplicity and performance in mind. Its intuitive interface allows teams to quickly adapt and manage daily operations without complexity. Who Is It For Field service businesses Maintenance teams Service providers Small and medium businesses Growing enterprises Why Choose OneStack360 All-in-one solution for managing operations Easy to use and quick to set up Improves efficiency and accountability Helps deliver better customer service Secure and Reliable Your data is securely stored and synced in real time to ensure reliability and peace of mind. Get Started Take control of your field operations and manage your business more effectively with OneStack360.

Screenshots

Zoho Desk4 screens
OneStack3604 screens

Verdict

The call

Zoho Desk and OneStack360 are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 weeks. The most recent releases landed on October 30, 2026 and October 19, 2026 respectively.

ScorecardNo meaningful differences
Zoho Desk versus OneStack360: the parameters behind the verdict, then further details
ParameterZoho DeskOneStack360
PriceFreeFree
Rating4.7 (1.6K ratings) — better—
Positive reviews52.8% of reviews—
Number of ratings1.6K — better—
Update frequencyEvery 2 weeksEvery 2 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchases—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.015.0 — better
Further details — not scored
Size218 MB27 MB
Age rating4+4+
DeveloperZoho CorporationAkarsh PK

Bugs and requests

Zoho Desk

Reported bugs

4 issues
  • Ticket links not opening the app
  • Widgets not displaying correct information
  • Ticket assignment issues, where assignments revert to unassigned
  • Crashes when opening certain ticket tabs

Requested features

5 requests
  • Drag and drop functionality for inserting images and data
  • Inline image editing capabilities
  • Knowledge base access and article management
  • Deeper customization options for dashboard and views
  • Ability to delete or edit sent responses

OneStack360

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Zoho Desk

No in-app purchases

None

OneStack360

No in-app purchases

Questions

Is Zoho Desk free?
Zoho Desk is free to download, with no in-app purchases.
Is OneStack360 free?
OneStack360 is free to download, with no in-app purchases.
Do Zoho Desk or OneStack360 have ads?
Neither Zoho Desk nor OneStack360 shows ads.
Which is updated more often, Zoho Desk or OneStack360?
Zoho Desk ships an update every 2 weeks, and OneStack360 every 2 weeks. Most recently, Zoho Desk was updated on October 30, 2026 and OneStack360 on October 19, 2026.

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