Comparison

Zoho Desk vs ClaimLeo

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zoho Desk

This award-winning help desk software provides a flexible and efficient ticketing system for mobile devices. It helps you resolve customer issues with ease, organize tickets, and collaborate with your team on the go.

Highlights
  • Mobile ticketing system
  • Ticket prioritization
  • Contextual ticket information
  • Team collaboration
  • Push notifications
  • Gesture-based actions
  • Time tracking
Features
Read full description

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

About

ClaimLeo

Read full description

ClaimLeo turns photos into a documented property inventory. Snap a picture of any item and ClaimLeo's AI identifies it—make, model, and replacement value—then files it under the right property and room. No forms to fill out by hand. Built for insurance adjusters and the policyholders they serve, ClaimLeo makes documenting contents fast, consistent, and audit-ready. • Photo-first capture — point, shoot, and let the AI fill in the details • Automatic item identification and value estimates • Organize by property, room, and policyholder • Edit, manage, and review inventories on the go ClaimLeo is provided to insurance professionals and policyholders through their carrier or adjusting firm. To request access, visit claimleo.com.

Screenshots

Zoho Desk4 screens
ClaimLeo4 screens

Verdict

The call

The clearest difference is iOS requirement: ClaimLeo at 13.0 against Zoho Desk's 16.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 weeks. The most recent releases landed on November 8, 2026 and October 31, 2026 respectively.

Scorecard1 real difference · 9 level
Zoho Desk versus ClaimLeo: the parameters behind the verdict, then further details
ParameterZoho DeskClaimLeo
PriceFreeFree
Rating4.7 (1.6K ratings) — better—
Positive reviews52.8% of reviews—
Number of ratings1.6K — better—
Update frequencyEvery 2 weeksEvery 2 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.013.0 — better
Further details — not scored
Size245 MB35 MB
Age rating4+4+
DeveloperZoho CorporationVendidit

Bugs and requests

Zoho Desk

Reported bugs

4 issues
  • Ticket links not opening the app
  • Widgets not displaying correct information
  • Ticket assignment issues, where assignments revert to unassigned
  • Crashes when opening certain ticket tabs

Requested features

5 requests
  • Drag and drop functionality for inserting images and data
  • Inline image editing capabilities
  • Knowledge base access and article management
  • Deeper customization options for dashboard and views
  • Ability to delete or edit sent responses

ClaimLeo

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Zoho Desk

No in-app purchases

None

ClaimLeo

No in-app purchases

Questions

Is Zoho Desk free?
Zoho Desk is free to download, with no in-app purchases.
Is ClaimLeo free?
ClaimLeo is free to download, with no in-app purchases.
Do Zoho Desk or ClaimLeo have ads?
Neither Zoho Desk nor ClaimLeo shows ads.
Which is updated more often, Zoho Desk or ClaimLeo?
Zoho Desk ships an update every 2 weeks, and ClaimLeo every 2 weeks. Most recently, Zoho Desk was updated on November 8, 2026 and ClaimLeo on October 31, 2026.

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