Zoho Desk vs OrderCounter Ops

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

OrderCounter Ops is the powerful new back office for OrderCounter’s Cloud Hybrid POS, built to keep operators connected to their business at all times. Update or add new items and modifiers, change pricing, add a new employee, adjust permissions, run reports or review performance across multiple locations - all from your phone or tablet. Whether you're in the office, at home, or between shifts, Ops gives you total system control when you need it most. This brand-new version of our back office is faster, smarter, and easier to navigate. With an advanced indexed search, you can instantly find any setting—no more digging through endless menus. We’ve also completely reorganized and streamlined system settings into a more intuitive layout, so everything is exactly where you expect it to be. From menu management to staff administration to detailed reporting, OrderCounter Ops helps you move faster, stay informed, and run a tighter operation. Total control. Less friction. Built for modern business.