Zoho Desk vs RouteTrackerCC

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

RouteTrackerCC is the companion mobile app for CollectConnect, designed for authorized users performing active field routes. RouteTrackerCC provides live route assistance during active work routes, helping users view current route information, monitor walking progress, navigate back to their starting location, and securely record route activity. Features include: • Secure user authentication • View account information • Live Route Assistant with current property information • Walking distance and route duration • Distance back to the route starting point • Return-to-start navigation using Apple Maps • Push notification support for active routes • Background route assistance and route activity recording while an active route is in progress • User-controlled permission management RouteTrackerCC is intended for authorized CollectConnect users only. Location Usage RouteTrackerCC uses location services while an active route is in progress to provide live route assistance features, including current property information, walking distance, route duration, distance back to the starting location, return-to-start navigation, and secure route activity recording. Background location access is only used during active routes. Users are informed about location usage and must grant permission before location services are enabled.