Zoho Desk vs Navlyo

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

Navlyo answers your customers on WhatsApp - and books the appointment. Automatically, around the clock. Built for salons, clinics and local shops that already run their day through WhatsApp. Navlyo replies in the customer's own language, offers the free slots, and closes the booking, while you keep working. WHAT IT DOES - Replies on WhatsApp 24/7, whether you are busy, asleep, or closed. - Understands voice notes. Your customer talks; Navlyo transcribes, understands and acts. - Reads photos. A customer sends a picture instead of an explanation, and the assistant works from it. - Books appointments around your real opening hours, and never double-books. - Shows your services and products the way you listed them, and answers questions about them in the chat. - Sends reminders before the appointment, so fewer people forget to turn up. - Remembers your customers - who they are and what they asked for last time. - Syncs every confirmed booking to Google Calendar. SMART MODE OR FIXED MENU Let the assistant hold a free conversation, or give it a numbered menu with replies you write yourself, word for word. Your choice, and you can change it any time. CONSOLE AND APP Everything that happens on WhatsApp lands on your dashboard and in this app at the same moment: today's bookings, your customers and your services. NOTHING FALLS THROUGH Every enquiry, order and callback request becomes a record you can act on, instead of a message lost in a busy inbox. Navlyo is set up for each business by our team, connected to that business's own WhatsApp Business number.