Zoho Desk vs TaskTraQ

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

TaskTraQ is the service desk and project workspace for teams that support customers — or run their own work — from one place. The mobile app gives you the same workspace as the web platform at my.tasktraq.app, on your phone. Sign up in the app and create your workspace in a minute, join a workspace you were invited to, or open the public demo to see a fully populated workspace without creating an account. TICKETS • Create, assign, comment on and resolve tickets from anywhere • Statuses, priorities, labels, due dates, custom fields and watchers • Full-text search and saved queues for the lists you check every day • Attach photos and files straight from your phone • Log time on tickets and see the effort so far PROJECTS • Kanban boards with drag-and-drop between columns • Backlog and sprints, milestones, timeline and calendar • Epics, sub-tasks, dependencies and layers • Personal "My tasks" view across every project TEAM CHAT • Channels and direct messages with your team, with unread badges CUSTOMER PORTAL • Your customers use the same app: they see only their own tickets and feature requests and can vote on the roadmap KNOWLEDGE BASE, GOALS, PORTFOLIOS, REPORTS • Read and edit knowledge-base articles, follow goals and portfolios, and check reports and workload on the go ADMINISTRATION • Invite people, manage roles, organizations, projects and queues NOTIFICATIONS • Push notifications for assignments, mentions, comments, SLA warnings and chat messages — each one opens the right ticket or conversation • Follows your device's light or dark appearance PRICING TaskTraQ is free for up to 15 staff users, with unlimited customer users. PRIVACY Your data belongs to your workspace. The app talks only to the TaskTraQ service, contains no ads and no third-party analytics, and you can delete your account yourself under More → Delete my account. Available in English, Turkish and German. Web platform: https://my.tasktraq.app