myCellcom App vs ECP Claims

Get usage and account information on-the-go with the myCellcom app! The myCellcom app allows you to manage various account functions, including: •View talk, text and data usage •View your plan and bill •Make a payment •Manage usage notifications •Contact Cellcom To use the myCellcom app, you need to have a myCellcom account set up. To register for a free myCellcom account: •Simply go to http://my.cellcom.com select the link below the Log In button that says Click to Register, and follow the prompts to complete registration. –If you are registering as an Account Owner, to verify your relationship with the account, you will need to provide one of the following pieces of information: Account password or social security number (last 4 digits) or federal tax ID. –You can also choose to sign up as a Wireless User without an account password. A Wireless User account only has access to select information. Important Note: The information provided is solely an estimate and may not accurately reflect your current usage. It is based on information that is received and processed by Cellcom at this time. There may be some delays in processing information.

The ECP mobile application allows the user to remotely file a claim with their mobile device. Whether the device is a phone or a tablet device, you will have the same experience on filing a claim. The process is simple to use and notifies an ECP Claims representative right away. Once the mobile app is installed, just follow - Select from one of three claim options (Interior, Exterior or Key/Fob Claim) - Provide your Personal and Vehicle information - Select the options to fill in the information for you claim. - For Interior and Exterior Claims, you can supply up to 5 photos with your claim. Once you have submitted your claim, you will receive notification if your claim was properly processed through. If you receive an error notification, you can easily click back and re-try your claim submission. Claims that are successfully processed will contact you within two business days. If you have any questions or concerns, please contact ECP Claims at 800-323-3521. Note: ECP recommends that if you are submitting a claim with photos to be connected to a wireless network. Depending on your carrier, additional time may be needed to upload the photos to the ECP servers if your data network connection is running slow.