Splunk On vs Bright Pattern Mobile

Splunk On-Call is a collaboration and incident management platform for on-call DevOps teams. Through a combination of increased situational awareness for all team members and tools that encourage passive engagement from relevant experts, Splunk On-Call expedites incident resolution while improving quality of life for the individuals who keep systems running 24x7. Designed to work in conjunction with the Splunk On-Call service, the iOS application allows on call DevOps teams to: *View a live Timeline of monitoring data that provides ongoing status updates, not just alerts when something goes wrong *Be alerted of Incidents via push notification, SMS, email or phone call *View, Acknowledge and Resolve incidents in your monitoring system from your mobile device *Acknowledge and Resolve incidents directly from push notifications without launching app *View contact information and team member presence directly in the application *Chat about issues and contribute insights, even if you’re not on call *Swap on-call with the click of a button *Next on-call information readily available within the app, and using our Today Widget. *Capture resolution details to expedite future remediation and build team intelligence around healthy system behavior *Universal app works on iPad and iPhone A Splunk On-Call account is required to use this application.

Bright Pattern allows your business to engage with customers across all channels and effortlessly switch between channels without losing the context of the conversation. Give your customers a seamless, context-rich, and personalized customer experience. Track the customer’s journey from the beginning to the end with the advanced features of Bright Pattern’s powerful call center solution.