NYSCOPBA vs FirstNet Assist
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYSCOPBA
This app provides union members with convenient access to important information regarding their union representation. It is designed for New York State employees and retirees within the Security Services Unit.
- Access union information
- For NY State employees and retirees
- Security Services Unit focus
- On-the-go access
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NYSCOPBA represents over 26,000 New York State employees and retirees from the Security Services Unit.The free NYSCOPBA App allows our Members to access important union information on the go.
FirstNet Assist
This app offers support tools for first responders, including access to customer care and device self-diagnostics. It also facilitates requesting device uplifts within a specified radius. A FirstNet portal login is required for access.
- Access to Customer Care
- Real-time device self-diagnostics
- Request device uplift
- Uplift request radius search
- FirstNet portal login required
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FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location. FirstNet Assist requires a login to the FirstNet portal.
Screenshots
Verdict
The clearest difference is rating: NYSCOPBA at 4.0 against FirstNet Assist's 1.6. FirstNet Assist's advantage is ratings volume (244 vs 8). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYSCOPBA holds the better App Store score, 4.0 against 1.6. That said, the two scores are not equally well evidenced: FirstNet Assist has 244 ratings behind it against 8, so its average is the more settled of the two. Written reviews complicate that: 0% of NYSCOPBA's written reviews are positive against 7% of FirstNet Assist's, so the app with the better star average is not the one people write more warmly about.
NYSCOPBA ships an update every 5 months, FirstNet Assist every 4 months. The most recent releases landed on October 20, 2026 and October 23, 2026 respectively.
| Parameter | NYSCOPBA | FirstNet Assist |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (8 ratings) — better | 1.6 (244 ratings) |
| Positive reviews | 0.0% of reviews | 7.4% of reviews — better |
| Number of ratings | 8 | 244 — better |
| Update frequency | Every 5 months | Every 4 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 13.4 — better | 13.6 |
| Further details — not scored | ||
| Size | 22 MB | 43 MB |
| Age rating | 4+ | 17+ |
| Developer | NYSCOPBA | AT&T Services, Inc. |
Customer experience
NYSCOPBA
FirstNet Assist
Bugs and requests
NYSCOPBA
Not enough reviews yet to summarise bugs or requests.
FirstNet Assist
Reported bugs
14 issues- App crashes on launch, particularly on iPhone 14 Pro with iOS 16.1
- Login continue button not activating, preventing account access
- Constant logout after each use requiring re-authentication
- Biometric login feature not working despite being advertised
- App freezes and times out during login attempts
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- Web pages fail to load or load extremely slowly
- Links redirect to non-functional Safari pages
- Bill payment feature errors out repeatedly
- Chat feature unavailable or non-functional
- Account information not displaying correctly
- Auto-pay setup not persisting despite confirmation
- Multiple overlapping pages displaying simultaneously
- App incompatible with certain iOS versions
- User ID showing as inactive despite valid credentials
Requested features
11 requests- Implement Face ID/biometric authentication for faster login
- Mirror the AT&T app interface and functionality
- Integrate with main AT&T app instead of separate application
- Add native bill payment functionality within the app
- Improve app speed and responsiveness
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- Add bill notifications and reminders
- Create a true native app instead of web wrapper
- Add installment plan viewing capability
- Implement device and SIM compatibility checker at download
- Add 'Pay Bill' button on splash screen after login
- Improve account information accessibility
In-app purchases
NYSCOPBA
No in-app purchases
FirstNet Assist
No in-app purchases
