Windows App Mobile vs SimpleHelp Remote Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Windows App Mobile
Connect securely to Windows PCs, virtual apps, and desktops from your iOS or iPadOS device. Access your work environment remotely with ease, managing connections and resources from a unified client.
- Connect to remote PCs and virtual desktops
- Access managed resources
- Remote Desktop Gateway support
- Connection management and favorites
- Audio and video streaming
- Device redirection (folders, clipboard, microphone, camera)
- External monitor support
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Windows App Mobile for iOS and iPadOS (previously named Remote Desktop Mobile) is your gateway to securely connect to Windows including remote PCs and admin-provided virtual apps and desktops across Windows 365, Azure Virtual Desktop, Dev Box and Remote Desktop Services. Embrace the simplicity of a unified client with Windows App Mobile and connect to your Windows in the cloud with ease and security, from the device of your choice. GET STARTED • Learn more about the features of Windows App Mobile at https://aka.ms/WindowsApp. • Configure your PC for remote access using the information at https://aka.ms/rdsetup. KEY FEATURES • Access remote PCs running Windows Professional or Enterprise and Windows Server. • Access managed resources published by your admin. • Connect through a Remote Desktop Gateway. • Simplified management of your connections and credentials from the Connection Center, including a Favorites page to cater to your unique workflow needs. • Audio and video streaming. • Redirect folders, your clipboard, and local devices such as microphones and cameras. • Connect your iPhone or iPad to an external monitor. • Easily switch between Entra accounts. • Dynamically switch between Portrait and Landscape mode. By downloading Windows App Mobile, you agree to the license (see https://aka.ms/WindowsAppLicense) and privacy terms (see https://aka.ms/privacy).
SimpleHelp Remote Support
Connect to a support technician for remote assistance on your mobile device. Share your screen, send chat messages, and exchange screenshots to resolve issues quickly. Use this app only when instructed by a support professional.
- Connect with support technician
- Share mobile screen remotely
- Send chat messages
- Exchange screenshots
- Use connection code
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With Remote Support you can easily connect to any SimpleHelp support provider to get help and assistance with your mobile device. Note: Please use Remote Support if instructed to do so by a support technician. Your technician will give you a connection code to use to connect to their support service. Features: - Quickly connect with your support technician using a connection code - Share your screen so that they can see what you see - Send chat messages and screenshots to quickly get assistance
Screenshots
Verdict
The clearest difference is rating: Windows App Mobile at 4.2 against SimpleHelp Remote Support's 2.2. Windows App Mobile also leads on ratings volume (7.8K vs 6) and chart position (#205 vs unranked). SimpleHelp Remote Support's advantage is iOS requirement (14.0 vs 26.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Windows App Mobile holds the better App Store score, 4.2 against 2.2. That said, the two scores are not equally well evidenced: Windows App Mobile has 7.8K ratings behind it against 6, so its average is the more settled of the two. Written reviews complicate that: 35% of Windows App Mobile's written reviews are positive against 40% of SimpleHelp Remote Support's, so the app with the better star average is not the one people write more warmly about.
| Parameter | Windows App Mobile | SimpleHelp Remote Support |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (7.8K ratings) — better | 2.2 (6 ratings) |
| Positive reviews | 34.7% of reviews | 40.0% of reviews — better |
| Number of ratings | 7.8K — better | 6 |
| Update frequency | Every 3 weeks | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #205 — better | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 26.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 199 MB | 2 MB |
| Age rating | 4+ | 4+ |
| Developer | Microsoft Corporation | SimpleHelp Ltd |
Customer experience
Windows App Mobile
SimpleHelp Remote Support
Bugs and requests
Windows App Mobile
Reported bugs
5 issues- Keyboard not working properly
- Frequent crashes and freezes
- Connectivity issues, especially over mobile data
- Resolution and scaling problems
- Incompatibility with newer iOS devices
Requested features
5 requests- Full screen support for external monitors
- Ability to save/sync connection profiles
- Support for multiple monitors and remote apps
- Improved keyboard functionality (F-keys, shortcuts)
- Better mouse/trackpad support (right-click, scrolling)
SimpleHelp Remote Support
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Windows App Mobile
No in-app purchases
SimpleHelp Remote Support
No in-app purchases
Questions
Is Windows App Mobile free?
Is SimpleHelp Remote Support free?
Which has better reviews, Windows App Mobile or SimpleHelp Remote Support?
Do Windows App Mobile or SimpleHelp Remote Support have ads?
Other comparisons
